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For PBX requirements, see
PBXact or FreePBX: Sangoma Phone Desktop Client
Switchvox: Using the Switchvox Apps
Reload the app if you cannot see a newly released update.
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Fixed an issue when a Sangoma Headset is attached
Fixed an issue with tel: links links for macOS users
3.9.2 Released on 2023-04-11
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New features When Attached to Switchvox 7.9.3
If the Switchvox admin has given the app-user the appropriate permissions to interact with their coworkers (Setup > Permissions), these new features are available:
Intercom a contact. The intercom action will be available for the contact.
Call Activity. This is OFF by default, but can be turned on in the app Settings. If this is ON, and the permissions are in place, the Call Activity screen lets the app-user see other people's calls. The app-user can also:
Monitor a call, whisper into a call, or barge into a call.
Pick up an incoming-ringing call for their contacts.
Queue Member Activity: if a member is on a non-queue call, that member is shown with a green 'busy' bar.
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New features - When Attached to Switchvox 7.9.3
The Talk tab now includes a My Queues feature for an app user who is a member of at least one queue with My Status permission. My Queues lets the user
See their status on each of their queues.
See their Taken and Missed numbers on each of their queues.
Log in/out/pause on each of their queues separately (unless they are a permanent member of the queue).
Log in/out/pause of all of their queues at the same time. If a pause reason is included, that is used across all of their queues. If the user is a permanent member of any of their queues, this doesn't affect those queues -- permanent members always get queue calls.
The Queues tab now includes notifications and audio alerts when the queue threshold(s) are reached.
The Queues tab Queue Member Activity now includes
Actions to Monitor a call, whisper into the call, or barge into the call. This requires that the Switchvox admin used Setup>Permissions in the admin web suite to give the app user permission to Monitor calls for the member of the queue who is on the call.
Calls taken by non-members using the Answer Now call-control action. Although that is not strictly a "Member Activity" it is a queue call and is therefore included here. These calls do not display a login-state or stats (because the person who answered the call is not a member).
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New features - When Attached to Switchvox 7.9.3
The Queues tab now displays Calls Waiting and Member Activity.
Alert thresholds can be set to visually indicate when a queue has too many calls waiting, or the longest wait time is too long.
The Calls Waiting tab offers the same call-actions that are available in the Switchboard: Move to Top, Assign a member, or Answer Now. This requires the app user to have Call Control permission on the queue.
The Members tab displays all the queue members, their status in the queue, and their active queue call(s).
Filter the list of members by Logged in, Logged Out, or Paused. Permanent members are included when All or Logged In is selected.
Mouse over the member to see their Taken and Missed call stats for the day.
Issues Resolved
Registering as the tel: protocol protocol handler no longer creates multiple calls, which happened in unlikely circumstances.
The Call Pop Up no longer opens multiple browser windows when the app-user is part of a ring-all call rule.
Correction to circumstances where the app could cause a high load the on the user's computer.
The app no longer fails to log in when the hostname has a space before the hostname, after it, or before and after it.
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Available in the app when attached to Switchvox 7.9.2.1: Manage External Contacts from the app.
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Available in the app when attached to Switchvox 7.9.3:
When a call is being automatically recorded by SwiitchvoxSwitchvox, and the Switchvox administrator has allowed the recording to be paused, there is a Pause Recording button on the call. Use this button to cause silence in the automated recording, for as long as the recording is paused. Click the button again to resume recording as normal. This is useful if, for example, you are taking a credit card number during the conversation.
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Available in the app when attached to Switchvox 7.9.2.1:
A new Queues tab offers queue stats and member status, for all queues where the app user has Detailed View (or Call Control) permission.
If the app user is a login member of a queue, they can log in, log out, and pause their own status in that queue.
If the app user has Call Control permission on a queue, they can log any member out of that queue. (Just like the Switchboard, they cannot log the member in, or pause the member.)
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Available in the app when attached to Switchvox version 7.9.1 :
Change Password tool in Settings. This changes your password everywhere, including this app, the Switchvox Chat for Mobile app, the web suite, etc. If the admin has set the app's extension to Force change of password on next login, the app presents the Change Password screen the next time the user logs in (the user can't use the app until they change their password).
The Favorites sort order is now retained across login sessions.
Available in the app when attached to Switchvox version 7.9.2
Enable Call Pop Up Setting. You can enter a URL that will open in your default browser on each external-incoming call. For each call, data about that caller can be inserted into the URL: incoming caller ID Name and Number, and incoming DID (the phone number dialed by the incoming caller).
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The app now displays on the main screen in the event that additional monitors/displays are no longer available.
Favorites are now updated for call-state and Status without moving to another tab and back to Favorites.
Searching for a contact when that contact is changing in the PBX no longer results in a black screen.
Audio settings:
Voicemail is now correctly played in the device chosen as Speaker.
An error is corrected where sometimes settings were not respected for a bluetooth headset.
Specific to Switchvox:
The Parked Calls tab now correctly displays the call information for a parked outgoing-external call.
When a call is moved to a Meet video conference, the Join Sangoma Meet call-card is now correctly removed once everyone has left the conference, and within the Meeting you can succcessfully successfully change your screen background.
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App is renamed to “Sangoma Phone” from Switchvox Phone (for more information, see Switchvox Phone Becomes Sangoma Phone). For Windows users, this is a seamless transition. For some macOS versions, the app will not restart and you will need to find and open the Sangoma Phone app in your Applications. You may also need to correct your shortcut to the app.
The app can be set as the calling app for tel: links on web pages (in the app's Settings).
Intercom calls no longer interrupt an active call by putting it on hold and ‘answering’ the intercom call.
With Immediate Blind Transfer ON, you can now immediately blind transfer your call by dialing a number in the Keypad and completing the transfer. Previously this didn't work from the Keypad.
Now supports Sangoma's HC100 and HC120 headsets for volume, answer, end, and mute.
Audio settings are now more strongly adhered to even when the system defaults do not match the app's settings.
Audio volume settings now correctly controls the volume of ring-back (the ringing you hear when you place a call and it hasn't yet been answered).
On Windows, the notifications center icon and the Start menu icon look alike.
In the Parked Calls tab, the parking lot extension is no longer cut off when the caller ID is too long.
In the Parked Calls tab, punctuation is now displayed correctly.
SMS notifications are now matched with an existing External Contact.
In Contacts, search now correctly finds contacts with special characters in their name.
Chat with a peered contact: file strings are no longer displayed with an image attachment from a peered contact.
Edit a Chat Room: it no longer appears that you can toggle a Room to/from public or private. Once you create a Room as public or private, you cannot change that.
Logging out via the Settings page is now correctly reflected in the Menu items.
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Notifications for incoming calls are now offered as a Floating Calls Pane. The pane is always available on your desktop when you have a call and the app is in the background. You can answer or ignore an incoming call, and once you answer or place a call you can put it on hold, or end it.
The Settings screen is adjusted so that any setting that is a YES/NO toggle is now presented and toggled in the same way.
For image attachments within text messaging, you can drag and drop from the desktop. (This requires Switchvox 7.8.2; chat and SMS may not be available for PBXact/FreePBX.)
New Features for Attachment to Switchvox 7.8.3 :
On-Premise Switchvox customers: If the app is assigned to the user as a phone, then the user can set their Emergency Location. (If the app is not being used as a phone, or Make Calls With is a phone other than the app, these settings are not shown. The Location settings will be determined by the extension used to place an emergency call.)
Switchvox Cloud and On-Premise customers: A Switchvox administrator can turn off Chat/SMS (Setup > Manage > Settings) for their Switchvox, so that the apps do not include Chat/SMS. (In this scenario, Chat/SMS is also removed in the mobile apps version 2.2.0 or later.)
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