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Switchvox Administrators assign Connect Mobile using the Manage Phones tool in the Admin UI, which can automatically send invitation emails to the user. See How To Enable Sangoma Connect Mobile for A Switchvox Cloud User.
Users click a ‘login link’ in the invitation email to immediately configure. There's no need for details like hostnames, extension numbers, or passwords. For more information about using the app, see How do I Use Sangoma Connect Mobile for Switchvox?
Users converting from the old Switchvox Mobile Softphone may wish to also review the article, How is Connect Mobile Different from Switchvox Mobile?
Connect Mobile can be assigned to the Main or an Additional Phone extension, and a user may have multiple phone extensions and use both Connect Mobile and the Switchvox Desktop Softphone. A valid unique email is required in the user’s Switchvox Profile to use Sangoma Connect Mobile.
When Switchvox Cloud is updated to version 7.6.3, Switchvox Mobile Softphone users will not be disrupted. For information about making the transition from Switchvox Mobile to Connect Mobile, see Sunsetting Switchvox Mobile Softphone.
New Feature: Chat and Video with Switchvox Desktop Softphone
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For more information, please review this article, Overview of Desktop Softphone Updates in Cloud 7.6.3
New Feature: SMS Text Messaging
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Please review the following articles to learn more about this exciting new Switchvox Cloud service:
New Feature: Switchvox Chat mobile app
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For more information, please see How do I Use Switchvox Chat for Mobile?
Additional Update Notes
The Chat Widget and Video Chat have been removed from the Switchboard. For more information, please read Switchvox Chat Transitions from Switchboard to the Desktop Softphone
As some of the features include changes in the Switchboard, we recommend that users clear the web browser cache before logging into the Switchboard or the Admin interface.
D-Phones should continue to work without intervention following the maintenance window. The new Switchvox version includes updated firmware for D-Phones: version 1.12.10 for the D80 and 2.9.10 for other models. Following the update, if you find that you are having difficulty either placing/receiving calls or with phone apps such as Visual Voicemail, then please reboot the phone to update the configuration and ensure the device has the latest firmware.