Switchvox Cloud 7.6.3 Release Notes
- Kelli Higdon
- Merry Arpaia
Switchvox Cloud version 7.6.3 introduces several exciting new features. This article provides an overview of these new features and links to additional articles for more information.
New Features:
Sangoma Connect Mobile is now available to your Switchvox Cloud users, a significant improvement in mobile softphone ease of use and reliability!
Switchvox Desktop Softphone is updated, and now includes Chat, SMS, Video Calls, and Screen Sharing!
SMS Text Messaging is now available on your Switchvox Cloud phone numbers.
Switchvox Chat mobile app is now available.
Additional Update Notes
New Feature: Sangoma Connect Mobile
Meet the next generation mobile softphone app for Switchvox!
Sangoma Connect Mobile combines the best of our existing solutions with new core technology, providing a great communications experience for calling and collaborating with coworkers. This new app is freely available to all Switchvox Cloud users.
Sangoma Connect Mobile iOS and Android apps feature:
Blind and assisted transfer
3-way calling
Contacts and a Quickdial list that includes BLF
Call History
and more
Getting started with Connect Mobile is easy for both admins and users:
Switchvox Administrators assign Connect Mobile using the Manage Phones tool in the Admin UI, which can automatically send invitation emails to the user. See How To Enable Sangoma Connect Mobile for A Switchvox Cloud User.
Users click a ‘login link’ in the invitation email to immediately configure. There's no need for details like hostnames, extension numbers, or passwords. For more information about using the app, see How do I Use Sangoma Connect Mobile for Switchvox?
Users converting from the old Switchvox Mobile Softphone may wish to also review the article, How is Connect Mobile Different from Switchvox Mobile?
Connect Mobile can be assigned to the Main or an Additional Phone extension, and a user may have multiple phone extensions and use both Connect Mobile and the Switchvox Desktop Softphone. A valid unique email is required in the user’s Switchvox Profile to use Sangoma Connect Mobile.
When Switchvox Cloud is updated to version 7.6.3, Switchvox Mobile Softphone users will not be disrupted. For information about making the transition from Switchvox Mobile to Connect Mobile, see Sunsetting Switchvox Mobile Softphone.
New Feature: Chat and Video with Switchvox Desktop Softphone
The Switchvox Desktop Softphone has been updated to give users the ability to Chat, SMS, Video Call and Screen Share!
Chat with your Switchvox coworkers in the Switchvox Desktop Softphone App! Chat with one person, or a group of up to 10 people. Now the app can be used as a chat-only app, or as a phone and chat/SMS client.
Share your computer screen or video camera with a Switchvox coworker in the updated Desktop Softphone App!
For more information, please review this article, Overview of Desktop Softphone Updates in Cloud 7.6.3
New Feature: SMS Text Messaging
Sangoma is excited to announce that SMS Text Messaging is now included at no additional cost as part of all Switchvox Cloud subscriptions in version 7.6.3! This feature is automatically available on all SMS-capable phone numbers within the Switchvox Cloud service.
When your Switchvox Cloud service is updated to version 7.6.3, it will be automatically configured to enable SMS messaging on existing phone numbers which have voice calls routed to user extensions. Users will be able to send and receive SMS text messages using either the enhanced Switchvox Desktop Softphone (described above) or the Switchvox Chat mobile app (described below).
Please review the following articles to learn more about this exciting new Switchvox Cloud service:
New Feature: Switchvox Chat mobile app
The Switchvox Chat mobile apps on Android and iOS are now available for use by all Switchvox Cloud users, and do not require additional admin configuration. The app can be used to chat with coworkers on Switchvox, or to send and receive SMS text messages to external phone numbers.
For more information, please see How do I Use Switchvox Chat for Mobile?
Additional Update Notes
The Chat Widget and Video Chat have been removed from the Switchboard. For more information, please read Switchvox Chat Transitions from Switchboard to the Desktop Softphone
As some of the features include changes in the Switchboard, we recommend that users clear the web browser cache before logging into the Switchboard or the Admin interface.
D-Phones should continue to work without intervention following the maintenance window. The new Switchvox version includes updated firmware for D-Phones: version 1.12.10 for the D80 and 2.9.10 for other models. Following the update, if you find that you are having difficulty either placing/receiving calls or with phone apps such as Visual Voicemail, then please reboot the phone to update the configuration and ensure the device has the latest firmware.