Types of Queues

These are the six possible call distribution strategies for your Queue:

• fewest total calls:  Agents are rung according to who has received the fewest total calls.

• least recently answered: Agents are rung according to who has waited the longest since last answering a call.

• ring random user: Agents are rung in a random order.

• ring all: All agents are rung. The first to pick up gets the call.

• round robin (circular hunt): Agents are rung according to the order they are listed in the queue.

• round robin with memory: Just like round robin, except the ringing begins with the agent right after whomever received the last call.

HINT: Hold your mouse over the blue ? mark superscripted at the end of Queue Type to view this list at any time.