How do I... ?

This page is our one stop shop for EVERY article we've written that contains "How do I". Whether you are implementing a PBX for your first time, or you're an experienced admin looking for new ideas:

You are in the right place. 

 Also, check out the collection of articles we put together for new admins here: # Tips From The Pros #

• How do I...

• How do I...

• How do I... ?

• How do I...

• Configure Alerts - How do I?

• Eliminate echo - How do I?

• How Do I- Build Queues

• How Do I ? Video Series

• How do I use a Hunt Group?

• How do I configure a BRI card?

• Prioritize my ACD agents - How do I?

• Update my contact information - How do I?

• View my current queues - How do I?

• Add Sub-Menus - How Do I?

• View CDR reports - How do I?

• Upgrade my system software - How do I?

• Configure network settings - How do I?

• Link servers together - How do I?

• Reset my server - How do I?

• Configure a PRI - How do I?

• Configure an Analog card - How do I?

• Setup an Installation appointment - How do I?

• Install a TDM card - How do I?

• Leave a Group Voicemail - How do I?

• Disable a phone - How do I?

• Configure Toll Restrictions - How do I?

• Edit a sub-menu - How do I?

• Use a Hunt Group - How do I?

• Reset my admin password - How do I?

• Write an AGI - How do I?

• How do I import users / extensions?

• How do I use a Blast group?

• Use a Blast group - How do I?

• Configure an E1 - How do I?

• Login my ACD agents - How do I?

• Shutdown my server - How do I?

• Forward all my calls - How do I?

• How Do I- Add New Users

• How Do I- Assign User Licenses

• How Do I- Remote Phone Setup

• How Do I- Initial IP Phone Setup

• How Do I- Configure My Network

• How Do I- Additional Fonality Resources

• How Do I - Use HUD Mobile

• How Do I- Stop malicious SPAM Calls

• Delete all server groups - How do I?

• Install HUD Client - How do I?

• Install a Softphone - How do I?

• How Do I - Administer Record-All

• Download queue call recordings - How do I?

• Park a call - How do I?

• Initiate SDWAN POC - How do I... ?

• How do I add an extension? (CP version 4.x)

• How do I edit an existing dial plan?

• How do I check or administer my voicemail remotely?

• How do I get my voicemail emailed to me?

• How do I find my phone's IP Address?

• How do I check if my VoIP trunks are registered?

• How do I check my server's IP address?

• How do I manually configure my phone's IP settings?

• How do I configure my IP phone's softkeys?

• How do I configure DHCP on a Windows 2003 Server?

• What is QoS and how do I use it?

• How do I intercom a person or group?

• How do I check voicemail from the main menu?

• How do I save a report as a PDF?

• How do I install a Sangoma VoiceTime USB Device?

• How do I login to Fonality's Admin Panel?

• How do I use/access my conference bridges?

• How do I add a phone number to my system?

• How do I fail-over to my backup server?

• How Do I Find My Router's IP address

• How do I check my voicemail with my phone?

• Use Music-on-hold or MOH - How do I?

• Manually enable Hardware Echo Cancellation (HWEC) - How do I?

• Add multiple IVRs or call menus - How do I?

• Edit the Main call menu - How do I?

• Route callers by area code - How do I?

• Route callers to a queue - How do I?

• Blast group to ring multiple phones - How do I?

• Change my DTMFmode settings in VoIP - How do I?

• Set up the Scheduler - use schedules - How do I?

• How do I manually transfer a call to voicemail?

• How do I setup Busy Lamp Field (BLF) ?

• What is QoS and how do I use it?

• ACD - How do I create/view/use ACD reports?

• How do I add a new dial plan?

• How do I setup DID to Extension routing?

• How do I configure HUD for remote use?

• How do I add a VoIP Trunk/Account?

• How do I configure my Polycom phone to work remotely?

• How do I integrate an over-head paging system?

• Forward Queue Calls to Cell Phones - How do I?

• How do I change my dial out prefix?

• How Do I- Create a Basic Call Menu

• How Do I- Use My Call Center Agent Features

• How Do I - Use Video Collaboration In HUD Web

• How do I transfer a call to someone's voicemail?

• How do I transfer a call using HUD?

• How Do I- Use FMFM and Forward Calls

• How do I setup automatic inbound queue-call recording?

• How do I add a device to my trixbox Pro?

• What is QoS and how do I use it?

• Change Default System Voice Prompt Recordings - How do I

• How do I add linked-server extensions to my ACD queues?

• How do I forward calls to an outside number from a submenu?

• How do I make incoming calls ring through my PC speakers?

• How do I create a voicemail-only extension? (CP version 4.x)

• How do I change the duration of ringing on my phone?

• Upload a pre-recorded voice prompt or auto-attendant greeting - How do I?

• Edit wav files with Audacity - How do I edit voice prompts

• Give my agents time to complete a queue call - How do I?

• Add a new queue - How do I? (CP version 5.x)

• Relax my DTMF/keypress settings or fix touch-tone keypress recognition - How do I?

• Configure global settings such as admin password and caller-id - How do I?

• Route by Caller ID - How do I route different caller numbers to different menus?

• Route by number dialed - multiple IVRs for calls incoming to different numbers - How do I?

• How do I login to the User Panel from the Admin Panel?

• How do I download CDR reports to my computer from the PBX for archival purposes?

• Edit keypress options on an IVR menu or add new keypresses - How do I?

• Set custom Caller-ID information on incoming calls - How do I?

• How do I install HUD2 for a Limited account in Windows?

• Play a greeting or voice prompt to callers - How do I?

• Record a new voice prompt or auto-attendant greeting - How do I?

• How do I pair an Aastra handset with a base station?

• Configure Outbound CNAME

• Configure Cisco RV180w or 220w Routers

• Configure the User Control Panel

• Image Assets

• Initiate SDWAN POC - How do I... ?