How do I configure my Polycom phone to work remotely?
- Kelli Higdon
Analytics
The following walk-through of Polycom configuration for remote use (telecommuter use) shows a Polycom 330 IP Phone. The menu options for the 330 should be identical to the 320, 550, 560, and 650. The Polycom 501 and 601 series phones also have exceedingly similar steps.
01 - press the MENU button on your phone - even if it is not the model shown.
02 - press the down arrow to highlight STATUS and then press the checkmark to select.
03 - on the status menu press the down arrow to highlight NETWORK and then press the checkmark to select.
04 - on the network menu hightlight TCPIP PARAMETERS and press the checkmark to select.
05 - write down the IP ADDRESS for YOUR phone - it's almost certainly different from the one in this photo.
06 - on your web browser where the arrow is pointing - type in the IP ADDRESS from YOUR phone that you collected in the previous step - and press enter.
07 - you should see the Polycom web configuration front page - click the lines link at upper right as indicated by the arrow.
08 - notice the sever address under server 1 - you may have to scroll down to see this.
09 - add an x after the server number but before the period.
10 - scroll down and click submit.
11 - You will be prompted to enter a username/password to continue:
Username (case-sensitive): Polycom
Password: 9418941962 ( if this password does not work, try 456 )
That's it! Your phone should reboot and start working. If you still have problems, but other users are working, be sure to tell your Administrator the model number and version of your modem/router (read it off the bottom label).