Blind transfer - how to
- Kelli Higdon
Analytics
Most IP Phones that Fonality sells support the ability to perform a blind transfer. Regardless of your model of phone, blind transfers are performed by the following actions:
Press the Xfer key or the Trnsfr key located either on the LCD as a 'soft' key or as a hardkey physically on the phone
Dial the target Extension
Press the Xfer key or the Trnsfr key once again before the other party answers the phone
Polycom SoundPoint 320/330 Instructions
These two phones work a bit differently:
While on a call, the "Trans" softkey will be on the screen. Press the button under it, then a new menu will appear on the screen. It will have the options "Normal", "Cancel" and "Blind".
Choose "Blind" and enter the extension/phone number. The call will then be sent and the Caller-ID will be the one of the party calling in. You do not need to choose the "Trans" key a second time.