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Fonality - UAE Troubleshooting
Fonality - UAE Troubleshooting
Email Notification of Incorrect Salesforce.com Credentials
If you receive an email saying that your PBX cannot communicate with Salesforce.com then you should update your password and security token in the Fonality Web Panel. It is best to update both if you are not sure which field is incorrect.
Resetting Your Salesforce.com Security Token and Password
Note: Salesforce.com will not provide you a correct security token when changing your password and staying logged on - you must logout (see the steps below).
Login into Salesforce.com
Change your password
Logout of Salesforce.com
Log back into Salesforce.com
Click "Reset my security token"
Updating the Fonality Web Panel with Correct Salesforce.com Credentials
Login to your PBXtra Admin Panel
Click ACD / UAE -> UAE settings
Enter the proper values into the fields for:
Salesforce.com Admin Username
Salesforce.com Admin Password
Salesforce.com Security Token
Click Apply All Changes
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