View a report on Agent Login/Logout

Call Center Managers, in addition to reports on customers calling into various queues, need to run reports on when Agents logged in or logged out of the queue in order to track productivity and performance.

To run a report on queue login or logout times by agent, please do the following:

1. Click on Reporting --> cdr reports

2. Check only the Key Code box under Call Types

3. Choose your date range at the bottom

4. Select any other options you require and click Run Report.  The image below shows a report configured for key codes only

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5. Once you run the report, the results labeled Agent Login pertain to queue login status

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