IVR Example Configurations
- Nathaniel Halbrooks
- Kelli Higdon
Sample IVR Example 1
IVR Name: MainIVR
IVR Description: Main Company IVR
Announcement: WelcometoCompany
Direct Dial: Enabled
Timeout: 10
Invalid Retries: 3
Invalid Retry Recording: SorryTryAgain
Append Original Announcement: Checked
Invalid Recording: SorryAllDone
Invalid Destination: Terminate Call:Hangup
Timeout Retries: 2
Timeout Retry Recording: SorryDidNotHearAnythingTryAgain
Append Original Announcement: Checked
Timeout Recording: SorryDidNotHearAnythingOperator
Timeout Destination: Extensions: Operator <0>
IVR Entries:
EXT Destination Return
1 Ring Groups:Sales Not Checked
2 Ring Groups:Service Not Checked
3 Announcement:Address Not Checked
4 Announcement:Hours Not Checked
Sample IVR Example 2
To add external access to voicemail via an IVR, add an entry that calls the built-in voicemail feature code, *98.
Ext: *98 (or whatever IVR dial code you wish)
Destination: Feature Code Admin
select "Dial Voicemail <*98>"
When callers dial *98 at the IVR, they will then be asked for their mailbox number and password just as if they had dialled *98 from an inside office handset.
An alternative approach is to have users dial their own mailbox from outside and then press * while their greeting is playing. They will be asked for their voicemail password.