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Number Porting

Number Porting

 

 

Welcome to our complete guide to PBXact Cloud number porting. We are glad that you are considering bringing your number(s) to PBXact Cloud and we look forward to serving you. This wiki is for customers who would like to port phone numbers in to PBXact Cloud from another service provider.

Number porting allows you to keep your phone numbers when switching service providers.


How to Create a Number Port Request

A "port request" is a request to move a telephone number or group of telephone numbers to PBXact Cloud from another service provider. A single port request may involve multiple numbers as long as they all belong to the same carrier and are not a mixture of local and toll-free numbers.

Are you planning to port more than one number? Before you proceed, first read our "do's and dont's" to help you decide whether you need to split your request into multiple orders.

Port Request Do's and Dont's

Following the tips below will speed the processing of your port request(s) and help us better serve you. We want your porting experience to be quick, easy, frustration-free, and successful.

Please take time to organize your port request(s) as follows, in order to prevent delays and extra paperwork later: 

  1. Please use one submission for each port request.
    We can port multiple numbers at the same time, but the numbers must be grouped according to #2, #3, and #4 below. Each group of numbers is considered one port request. We can process one port request per submission but you can create as many submissions as you need. 
     

  2. Please do not combine local and toll-free numbers.
    We need to treat these as separate port requests because we process them differently on our end. Please create separate port requests for local vs. toll-free numbers.
     

  3. Please be sure all numbers in a single port request belong to the same carrier.
    Often, especially with SIP numbers, the customer is not aware that their provider is using multiple carriers. Please check with your provider ahead of time to determine if you need to split your numbers into different groups.
     

  4. Please be sure all numbers in a single port request share the same account information.
    This information includes account number, billing telephone number (BTN), business name, and service address. If you have a complex account, please double-check the configuration with your service provider.

Filling out a Porting Request Submission

  1. You will need to fill our our Porting Request Submission form which will generate a Letter of Authorization (LOA) to give us permission to port-in your numbers. 

  2. Log into your https://cloud.pbxact.com account and navigate to the Location you want to submit a port request for.

  3. Click on the Porting Tab on the left nav bar