Receiving Support
- Kelli Higdon
Once you log in to your PBXact Cloud account, you should see a screen like this:
From here, select the option, SUPPORT, from the options on the left.
A new Kayako Support window will open in your browser. You will see your ticket details with additional information you can modify.
Additional User Information:
Billing Responsibility: This is the account that will be billed with this support request. Make sure this field is accurate.
Deployment: Choose the deployment that applies to this request. Deployments can be added through the portal by clicking Deployments>Register.
Support Credit Left: This is your current support credit balance on your account.
PBXact Cloud Ticket Category:
Here you can choose which Category this ticket is being opened for.
Your Message:
Subject: Please provide a simple, accurate subject that describes your support request.
Body: Please provide as much detail in the body section to better help us understand your specific request.
Attach Files: Please attach any files that would assist us with your request.
Press the Submit button when you are finished.
