Phones - Queue Agents App

Overview

• Pressing the Queue Agents button will show you a list of queues you can log into and log out of. Only queues in which you are set up as a dynamic agent will be displayed. The PBX GUI Queues module is used to configure static vs. dynamic agents.
  
  

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• For each queue you can see the following options:

  • (-) - Not logged into queue.

  • (+) - Logged into queue as a dynamic agent, which means you can also log out at any time.

  • (X) - Logged in as a static agent, which means you cannot log out.

  • (P) - Logged into queue, but paused.

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Logging Into a Queue

• You will see a  "(-)" in front of any queue you are allowed to log into. This means the queue is set up to allow you to log in as a dynamic agent, but you are not currently logged in.
  
  

• Highlighting that queue and pressing the Login/out button will log you in.
  
  

Logging Out of a Queue

• You will see a  "(+)" in front of any queue that you can log out of. This means the queue is set up to allow you to log in as a dynamic agent, and you are currently logged in as a dynamic agent.
  
  

• Highlighting that queue and pressing the Login/out button will log you out.
  
  

Pausing Yourself In a Queue

• In any queue you are logged into, whether as a dynamic or static agent, you can pause yourself at any time. This would be any queue that currently shows a "(+)" or "(X)" next to the queue.
  
  

• Highlighting that queue and pressing the (Un)Pause button will pause you.
  
  

Unpausing Yourself In a Queue

• Any queue you are logged in to, in which you are currently paused, will be shown with a "(P)" in front of the queue.
  
  

• Highlighting that queue and pressing the (Un)Pause button will unpause you.