Call Operations

In this section the different types of calls and call handling will be described.

Incoming call

As the handset receives an incoming call a screen will be displayed as shown below. This will be accompanied by a ring signal according to the respective settings on the handset.

The calling party’s handset number will be shown in the display, and an additional name is displayed if the calling party’s handset number is stored in the local phonebook.

Answering an Incoming Call

To answer an incoming call press the green “Off-hook” button, or press the “Off-hook” button two times to change to speaker mode.

NOTE: When “Auto answer” is set to “Automatic” an incoming call is answered automatically after one ring signal. If “Auto answer” is set to “Any key” an incoming call can be answered by pressing any key on the keypad, and not just the green “Off-hook” button.

Reject an Incoming Call

It is possible to reject an incoming call by pressing the right softkey “Reject” when receiving an incoming call. This way the calling party will receive a busy tone, and “User busy” displayed on the screen as shown in the picture below.

 

NOTE: An incoming call can also be rejected by pressing the red “On-hook” key.

Silencing an Incoming Call

When the handset is alerting it is possible to press the left softkey “Silent”. The handset will continue to alert, but without any audible ringing.

Ending a Call

To end an ongoing call press the red “On-hook” key, and the call will be terminated. The duration of the call is shown in the display. Furthermore this duration time can also be viewed from the call list where the call is stored.

NOTE: If one call is active and another call is on hold, then the active call will be terminated when pressing the red “On-hook” button and the handset automatically returns to the call on hold. The call on hold is now active and the user has to press the red “On-hook” button again to terminate this call.

Initiating a Call

A call can be initiated from different locations on the handset:

  • By entering the number directly from idle

  • From the “Contacts” menu

  • From the “Calls” menu

  • From the “Central Directory”

How to initiate a call from these different directories is explained in the following sub sections.

 

Initiating a Call from Idle

When initiating a call from idle it must be done according to the following:

  • Enter the number of the person you want to call when the handset is in idle.

  • Press the green “Off-hook” button to call the number.

  • The handset will show a “Calling” screen as seen above.

  • When the counterpart answers the call, the screen will show “Connected” and the two parts are now in call.

Initiating a Call from Contacts

To initiate a call from the contact list, there has to be contacts added to the local phonebook. When this prerequisite is met a local contact can be called by highlighting the contact in the contact list and then pressing the green “Off-hook” button.

NOTE: The list of local contacts can be reached from the menu “Contacts” or directly from idle by pressing the left softkey when in idle.

Initiating a Call from Calls

The number of an outgoing, incoming or missed call can be called directly from the call list by highlighting the number and pressing the green “Off-hook” button to call the entry.

NOTE: The “Calls” list can be reached from the menu “Calls” or directly from idle by pressing the green “Off-hook” button.

Initiating a Call from the Central Directory

When opening the “Central directory” a call can be made to a specific contact by searching for this contact, and thereby enter the list from which a contact can be called by pressing the green “Off-hook” key.

If different numbers are assigned to one contact a green arrow is showed to the right of the contact, and the right/left navigation keys can be used to choose which number that should be called.

NOTE: The “Central Directory” can be reached both from the menu “Central Directory” or directly from the idle by pressing the right softkey when in idle.

Call Holding/Retrieving

It is possible to hold a call which means that the one party of the call is put on hold and cannot hear the other party, but can only hear a repeated short tone on hold until the call is retrieved.

  • To put the counterpart of the call on hold press the left softkey “Hold” and this party is put on hold.

  • To retrieve the call, and continue the conversation, press left softkey “Retrieve” which is only showed on the screen when the other party of the call is put on hold.

NOTE 1: If one call is active and another call is on hold, then the active call will be terminated when pressing the red “On-hook” button, and the handsets automatically returns to the call on hold, i.e. the call on hold is now active, and the user has to press the red “On-hook” button again to terminate this call.

NOTE 2: When the counterpart is put on hold it is also possible establish a second call and make a conference, swap or transfer which will be explained in the following sections.

Attended and Unattended Transfer of a Call

When in an ongoing call, it is possible for either party to transfer the call, either attended or unattended, to another handset.

Attended Transfer

In an attended transfer the party that call is transferred to, is called before the transfer is made. The procedure to do this is as follows.

 

Initiate a call with a counterpart so that the handset displays “Connected” as shown below.

  • Press the right softkey “Transfer” on either of the handsets in call. The counterpart of the call is put on hold.

  • Enter the number that the transfer should be made to and press the green “Off-hook” button 

  • A ring back tone is heard and the third party is called.

  • As the third party answers the call, the handset initiating the transfer will show a connected screen as seen above.

  • To make the transfer after the third party has answered the call, press the right softkey “Transfer”. The call is transferred so that the second and third party are now in call and a “Call ended” screen is displayed on the handset that initiated the transfer as seen above.

NOTE: It is also possible to make an attended transfer by pressing either the left softkey “Hold” instead of pressing the right softkey “Transfer” in step 2.

Unattended Transfer

When making an unattended transfer, the call will be transferred directly to a third party without the party initiating the transfer needing to call this third party before the transfer.

  • Initiate a call with a counterpart so that the handset displays “Connected” as shown above.

  • Press the right softkey “Transfer” on either of the handsets in call, and the counterpart of the call is put on hold.

  • Enter the number that the transfer should be made to, and press transfer.

  • This will end the call on the first handset party (screen showing “Call ended”), and the second party will stop being on hold and hear a ringback tone instead which indicates that this handset is now calling the third party.

  • When the third party answers the call an unattended transfer has been made and the second and third party are now in call.

NOTE: As with attended transfer, it is also possible to make an unattended transfer by pressing the left softkey “Hold” instead of pressing the right softkey “Transfer” in step 2.

Swap between Two Calls

It is possible to swap between two calls. In this case, one party will be in ongoing call, and the second party will be on hold. So “Swap” means that it is possible to toggle between these two parties.

  • Initiate a call with a counterpart so that the handset displays “Connected” as shown above.

  • Put this call on hold by pressing the left softkey “Hold”.

  • Enter the number of a second party, and press the green “Off-hook” button.

  • A ring back tone is now heard in the handset as the second party is alerting.

  • As the second party answers the call a blue “Connected” screen as above is displayed.

  • By pressing the right navigation key, the two calls are swapped which means that the ongoing call is now between the first party with the second party now put on hold.

  • From this point, it is possible to toggle between the two parties by pressing the right navigation key. For each time that the right navigation key is pressed a toggle is made between the two external parties, and the small handset icons in the right top corner of the display and either “L1” or “L2” shows if the handset is connected to the first or the second party.

Call Waiting

When two parties are in call it is possible to receive a call waiting on one of the handsets which means that a third party calls one of the two parties already in a call. During a call waiting, two short beeps are heard every three seconds in the handset receiving the call waiting and the following screen is displayed:

In this case the call waiting is from party 4241 (called Gary in the local phonebook).

It is possible to reject the call waiting with the right softkey “Reject” and continue the ongoing call.

If the call party wants to answer the call waiting the off-hook key should be pressed. The following screen is displayed:

This indicates that the local handset now has two ongoing calls with one of them on hold, and it is possible to swap between them, make a conference, or transfer one of the parties.

Conference Call

In a conference call there are always at least three parties in the same conversation. This feature enables the user to have an ongoing call with more than one person at the same time. The parties in a conference call are called participants.

Establishing a Conference Call

In the following it is described how to establish a conference call between three parties.

  • Initiate a call with a counterpart so that the handset displays “Connected” as shown above.

  • Press the left softkey “Hold” to put the ongoing call on hold.

  • The second party is put on hold and will hear a tone on hold.

  • Enter the number of the party to invite to the conference and press the green “Off-hook” button

     to call this participant.

  • When the called party answers the call, the second party is still on hold and the conversation is only between the third party and the first party, i.e. initiator of the conference.

  • To start conversation between the three parties – i.e. a conference – press the left softkey “Conf.”

  • The “Conference” screen as seen above will then be displayed and the three participants will be in a conference call. Thereby the conversation is between all three parties.

NOTE: It is possible to invite more participants to the conference by repeating the steps 2-6 for one of the participants in the conference that has not yet invited a party to the conference. Once a participant has invited a new party to the conference it is not possible for this participant to invite new parties to the conference.

Terminating a Conference Call

When a conference call is terminated it is dependent of which participant that terminates it, if the whole conference is terminated, or if the conference is ongoing between the two participants left in the conference.

  • Option 1

    • The user who has started the conference presses the red “On-hook” key to terminate the conference call.

    • The whole conference is terminated, and none of the participants continues to be in call.

  • Option 2

    • One of the participants that have been invited to the conference presses the red “On-hook” key to terminate the conference call.

    • The call is only terminated for the participant that terminated the call

    • There is still an ongoing call between the initiator of conference, and the participant that have not ended the call.

Call Park & Retrieve

 

  • Call Parking:  Answer the call, press the transfer button and dial *88 ( Check under Admin > Feature Codes > Parking) and press transfer again, this will park the call in the  parking extension, i.e:  71, 72 etc. 

  • Call Retrieving: on D10 handset dial *8571 to retrieve the parked call ( note: swap 71 with the parking extension).

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