Configuring a Polycom® VVX® 300 / VVX® 310

Owned by Bob Young, created
Last updated: Jan 30, 2024
6 min read

Configuring for Local Use

If the phone is not registering, you can use this process to reconfigure it for the Business Voice system. However, before going through these steps, make sure that the extension has been entered in to the portal, the MAC address of the particular phone has been entered for the customer by Sangoma and the changes have been saved out to the StarBox® Voice Optimized SD-WAN. If these steps have not been taken, the phone will not be able to register with the local StarBox® Voice Optimized SD-WAN.

***Note: Due to the 5.2 firmware upgrade, the password is now 2580 instead of 456.

 

Business Voice Local Configuration

  1. While the phone is counting down to restart, press the cancel button, then Setup.

  2. It will ask for the administration password - the password is 2580. Press OK.

  3. Use the Navigation Keys  to scroll up or down through the menu options and right or left to select further options within each menu.

  4. You need to make the following configuration changes in the administration menu:

    1. Press Select. Go to the DHCP Menu. Then press Select again.

    2. Scroll to Boot Server. Press the Edit button, then use the (navigation keys) right arrow key to select Option 66. Press OK.

    3. Scroll down to the BootSrv Type option. Press the Edit button, then use the (navigation keys) left and right arrow keys to select String. Press OK

    4. Press the Exit key to move back to the main set of menus.

    5. At the Server Type menu, press Edit. Use the (navigation keys) left and right arrow keys to select HTTP. Press OK.

    6. Scroll to Server User. Press the Edit key, then use the - (minus) button to delete everything in there. Press OK.

    7. Scroll to the Server Password option. Press the Edit key, then use the - (minus) button to delete everything in there. Press OK.

    8. Press the Exit button

    9. Go to the Ethernet Menu option. Press Select 

    10. Go to the VLAN Menu and press Select. Go to VLAN Id option. Press Edit, then enter 41 in the box. Press OK

    11. You will be rebooting the phone soon, so go ahead and plug the Ethernet cable in to the phone if it's not already plugged in.

    12. Press Exit until Save & Reboot button displays. Press Select.

    13. Allow the phone to boot normally - do not press the START button - allow the phone to boot normally. It should pick up the new configuration files from the local StarBox® Voice Optimized SD-WAN server and come online normally.

Factory Resetting the Phone

  1. Plug the phone into a power source. This can be PoE or a connection via a wall brick (48V DC  0.4A Power Supply).

  2. When the display changes to "Starting the application" (after the Polycom® Logo) press "Cancel"

  3. When the "Welcome" message appears and the "countdown to autoboot" starts hold the following 3 keys simultaneously: 1, 3, 5

  4. The phone will ask for the administration password - the password is 2580. Then press OK.

  5. The phone will reset itself to factory defaults and then reboot. Now you can continue on to Business Voice configuration

Alternatively, you may also factory reset the phone by using the following procedure:

  1. Press the Home key and select Settings.

  2. Select Advanced and enter the password 2580 and press Enter.

  3. Select Admin Settings

  4. Select option 5 to "Reset to Defaults".

  5. Select option 5 "Reset to Factory".

(Note) if the default administration password has been changed, when prompted for the password enter the full 12 digit MAC address of the phone. You must enter the alpha characters in lower case. This will reset the phone.

Business Voice Remote Configuration From Default

  1. While the phone is counting down to restart, press the button for Setup.

  2. It will ask for the administration password - the password is 2580. Press OK.

  3. You need to make the following configuration changes in the administration menu:

    1. Go to Provisioning Server and press Select. Go to DHCP Menu. Then press Select.

    2. Go to Boot Server. Press the Edit button, then use the right arrow key to select Static. Press OK.

    3. Scroll down to the BootSrv Type option. Press the Edit button, then use the left and right arrow keys to select String. Press OK

    4. Press the Exit key to move back to the main set of menus.

    5. Scroll to Server Type. Press Edit.

    6. Use the left and right arrow keys to select HTTP. Press OK.

    7. You should be at the Server Address option. Press Edit. Type in pcom.star2star.com. Use the left arrow to delete any mistakes and use the asterisk key for the period.

    8. You should be at the Server User option. Press the Edit key, then use the left arrow to delete everything in there. Press OK. 

    9. You should be at the Server Password option. Press the Edit key, then use the left arrow to delete everything in there. Press OK.

    10. Press the Exit key once.

    11. Scroll down to the Ethernet Menu option. Press Select

    12. Go to VLAN Menu and press Select. Go to the VLAN Id option. If this phone has previously been configured as a local extension, press Edit, then remove the 41 in the box. Press OK

    13. You will be rebooting the phone soon, so go ahead and plug the Ethernet cable in to the phone if it's not already plugged in.

    14. Press Exit until you see Select the Save & Reboot option. Press Select.

    15. Allow the phone to boot normally. Do not press the START button. It should pick up the new configuration files from the remote server and come online normally.

Business Voice Remote Configuration From a Working Local Configuration

  1. While the phone is counting down to restart, press the button for Setup.

  2. It will ask for the administration password - the password is 2580. Press OK.

  3. You need to make the following configuration changes in the administration menu:

    1. Go to Provisioning Server and press Select.

    2. Scroll to Server Address.

    3. If the address is not shown as pcom.star2star.com press Edit and type in pcom.star2star.com. Use the left arrow to delete any mistakes and use the asterisk key for the period. Press Ok when done.

    4. You should be at the Server User option. This field should be empty. If not press the Edit key, then use the left arrow to delete everything in there. Press Ok when done.

    5. You should be at the Server Password option. This field should be empty. If not press the Edit key, then use the left arrow to delete everything in there. Press Ok when done.

    6. Press the Exit key once.

    7. Scroll to the Ethernet Menu option. Press Select

    8. Go to VLAN Menu and press Select. Go to the VLAN Id option. If this phone has previously been configured as a local extension, press Edit, then remove the 41 in the box. Press Ok.

    9. You will be rebooting the phone soon, so go ahead and plug the Ethernet cable in to the phone if it's not already plugged in.

    10. Press Exit until you see Exit Option:Save & Reboot. Press Select.

    11. Allow the phone to boot normally. Do not press the START button. It should pick up the new configuration files from the remote server and come online normally.

The correct way to update a Polycom®'s VVX®'s configuration:

 If a user would like to apply any changes that they make via the Business Voice portal. (Buddy's, Speed dials, number of parks, phone options.)  The User would need to perform one of these reboot processes.

  1. Power cycle the phone (remove the cat 5 cable) or disconnect the power supply if the phone is not connected to a PoE switch.

  2. Under menu go to Settings ---->Advanced----> Enter User password (Default is 123) -----> Reboot Phone...(Note) in some instances the phone will need to be rebooted twice.

    (Note) the option under Menu ---> settings ---> basic ---> restart  will only reload the current configuration and will not apply any new changes.

 

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