Sangoma P310 and P315 Basic Phone Operations

MENU
The menu application is accessed using the Menu softkey. It contains configuration and information screens for your phone.

DIALING CALLS
 One of the following options can be used to place a call, both internal and external.

• Pick up the handset

• Press a line key

• Dial a number and press the Dial softkey.

• You can also use Contacts or Call Log to find the number you want, then press the Dial softkey. If you use Contacts, you can dial a coworker’s Voicemail.

RECEIVING CALLS
 You can answer, or receive a call using one of the following methods.

• Pick up the handset 

• Press a softkey: Answer, Ignore, Transfer, or Send VM. Ignore makes the call stop ringing but uses your Call Rules. Transfer lets you transfer the call. Send VM sends the call to your voicemail regardless of your Call Rules.

TRANSFER

• ASSISTED – During a call, press the Transfer button. Enter a number or press the Contacts softkey to find a number.     Press the Dial softkey. When someone answers, inform them of the call to be transferred. Press the Transfer softkey, and   the transfer is completed.

• UNASSISTED (blind)– During a call, press the Transfer button. Enter a number or press the Contacts softkey to find a   number. Press the Transfer softkey, and the transfer is completed.

• TRANSFER TO VOICEMAIL – If you used Contacts for a transfer, you can press the Show softkey, then the Transfer VM softkey. That transfers the call to that contact’s voicemail.

CONFERENCE (3-WAY CALLS)
 Creating a Conference Call

• During a call, press the Conference softkey.

• Dial the third participant’s number, or use Contacts.

• Press the Conference softkey to connect all participants.

 Splitting a Conference Call

•  Press the Split softkey and select the participant to drop from the call.

VOICEMAIL (Messages)
Press the Messages button to dial your voicemail extension.  (note: This is not visual voicemail.  When the Messages button is pressed, your system voicemail extension is dialed, and then you can key through your messages.)

CONTACTS
Contacts are used for rapid dialing, and for finding detailed information about someone, as a contact.  You can use Contacts from within Transfer and Conference. To see the Details for a contact, select a contact from the Contacts list screen, press the Show softkey and a next screen will display with more details of the contact. Details for the selected contact includes the person's extension and/or name, contacts status (Available, Away, Do not Disturb, Extended Away, Prefer Chat) and the status of the contacts' (Idle, In Use, Ringing, On Hold, Unknown)

Your contacts can also define your Rapid Dial Keys.  Use the Web Suite and navigate to (Features > Phonebooks > Phonebook Options) to define those User Keys.  A P310 or P315 phone may only map a single Rapid Dial entry to LIne 2, only, if that line is otherwise unused for a SP line. 

STATUS

• Press the Status softkey to change your current status. 

• Do Not Disturb sends incoming calls to your voicemail (and declines queue calls) Your coworkers see your status on their phone or Switch board. You can use Call Rules to manage incoming calls based on different Status Options.

HOLD

• During a call, press Hold. The line key flashes red.

• Press either the flashing line key or the Resume softkey to resume the call.

REDIAL
Press the Redial button to redial the last call you made. (if you have multiple lines, Redial automatically uses the correct line.)

PARK
During a call, press the Park softkey. Then you or a coworker can answer the call from another phone by either dialing that parked extension or by pressing the Parked Calls softkey and answering the call.  From the idle screen, press the More  softkey, they Parked Calls. 

INFO
Press the Info softkey followed by any line key to display a more detailed page of information for that key.