Sangoma CX Release Note - July 19th, 2024
- Alfredo Gonzalez (Deactivated)
What’s New and Improved
CX Admin Portal: Cluster ID is displayed in the main tenant site and visible to all users. This normalizes the location of where this information is provided across Sangoma UCaaS platforms.
Omnichannel: Added support to Email channel. If you have Sangoma CX Premium tier and you cannot see Email in the list of available channels, please get in contact with our Support team. Your tenant needs to be updated to ACD v3. Detailed information on Digital Channels, including details about the email channel, is available in the following article: Sangoma CX Digital Interactions Presentation.
Omnichannel: A new Digital Channels Monitor is now available extending live monitoring and interaction control to supervisors. Detailed information available in the following article: Sangoma CX Digital Channels Monitoring Guide.