Sangoma CX Release Note - November 22nd, 2024

Owned by Alfredo Gonzalez (Deactivated)
Nov 22, 2024
1 min read

What’s New and Improved

  • Extended Omnichannel capabilities by adding SMS / MMS support

  • API /api/freeswitch/save_call_info/{{variable_call_uuid}} REST API now includes an optional action to auto pop-up the URL in the Agent UI when the agent gets a call.

  • Added to Post-Call Survey Screen the option to route the call to a number that will enable to handle more complex post-call surveys

  • Agents can now blind transfer calls to external numbers (before CX v 7.9 only warn transfers were allowed to external numbers). 

  • Agent Panel will display Notifications / Errors when Call Answer Button grays out providing information about the root cause of the problem (network issue) and instructions on how to resolve the issue 

  • Improved Data Export Process by generating files providing data on Log-out / event termination / End-Call timestamp 

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