Sangoma CX Release Note - August 27th, 2024

What’s New and Improved

• Sangoma CX has been integrated with the CommUnity UCaaS platform. Current integration includes:

  • Use Community infrastructure to route calls from and to PSTN

  • Telephony interconnection between platforms through Sangoma’s Secured Network.

  • Manage CallerID and DID used by Sangoma CX in the CommUnity Admin Panel.

  • Create Sangoma CX Destinations (CX queues and CX IVR call flows) within the CommUnity Admin Panel.

  • Configure call routing to Sangoma CX by using the CommUnity Admin Panel IVR editor.

Detailed documentation on how to link CommUnity Destinations to Sangoma CX, is detailed in the following article How to link CommUnity Destinations to Sangoma CX.

Further integration between both platforms is expected to be available before the end of 2024. Please review the Release Notes for updates.