Sangoma Phone Desktop Client Call Recording

Usage Requirements

PBX Modules

Please find below minimum module versions to fulfill the dependency requirement for Sangoma Phone Desktop Client Chat. Most of them might be available in the EDGE.

• Sangoma Connect v15.0.43.2 or v16.0.30.1 (required)

  • Sangomartapi v15.0.39  or v16.0.33 (required)

  • Sysadmin v15.0.29.1 or v16.0.17 (required)

  • Restapps v15.0.29 or v16.0.24.7 (required)

  • Firewall v15.0.35 or v16.0.53 (not required, recommended minimum version if Firewall module is being used)

  • Framework v15.0.23.7 or v16.0.20 (required)

Admin Configuration

Call Recordings will only be allowed if the On Demand Recording permission is enabled in the Extension's Advanced settings.

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Recordings made in Sangoma Phone Desktop Client will be accessible from Admin->Reports->Call Recordings, or the Call History widget from a user's UCP, which is the same as recordings made from a Sangoma D/P model desk phone using DPMA apps, or On Demand Recording feature code.

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Sangoma Phone Desktop Client

When a call is answered from Sangoma Phone Desktop Client, the user can start recording the call using the Record button.

If the user does not have the permission to record a call, they will still see the option to start a recording, but an error will show if they try to start one.

Once the recording is started, an icon will appear on the screen indicating that the call recording is in progress.

The user can stop the recording by clicking the Stop Recording button.