Sangoma Phone Desktop Client Chat with SMS

Chats to SMS numbers can also be done in the Sangoma Phone Desktop Client.  At this time, this feature is only available for SMS DIDs from SIPStation, or VoIP Innovations as providers.  Please see their setup documentation for assigning SMS DIDs to a user:

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After a valid SIPStation or VoIP Innovations SMS DID is assigned to a user, the assigned DID will be available for selection in the Default DID for new outgoing SMS dropdown on the SangomaConnect tab of the user's settings. This DID is used as caller ID when the user sends a new text message. If the user receives a text message that was sent to another one of their DIDs, their response will include caller ID of that DID, not the DID indicated here.

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When no SMS DID is selected(default), SMS functionality in Chat will not be available for the user.

If a default SMS DID for new outgoing SMS is set for the user, when starting a new Chat, SMS will be a new available option.  After adding an SMS number in the search and pressing GO, a new Direct Message chat to that SMS DID will be created with the value set in Default DID for new outgoing SMS  as the from DID.

If the user receives an SMS to another one of his assigned DIDs, it will show as a separate chat. When the user replies to this SMS, the DID to which this SMS is received will be used as the from DID.

SMS Chat Notes:

• This will only support SMS messages through SipStation and VoipInnovations.

• SMS only works for 1 to 1 Direct Messages

  • For example, Ext101 is assigned SMS DIDs through the admin. Ext101 is logged in to Sangoma Phone. 

    • SMS messages received on any of the assigned DID will show up as a direct message from the sending number

    • Ext101 may start a new SMS chat by entering a phone number when creating a chat

    • SMS numbers can't be included in a Chat Room, or included in Group direct messages

• Multiple SMS DIDs can be selected per user for Sangoma Phone Desktop Clients to send/receive messages. See "Default DID for new outgoing SMS" setting for more details.

• At this time if a user was set to receive SMS's on multiple DIDs, it is not possible to identify on which DID the SMS has been sent to. This is because the Sangoma Phone Desktop Client will display only the DID from which the SMS is received. This will be fixed in the later versions.

• Also, in the chat history the from DID is not showing. Instead the Contact Name is shown. This makes it difficult to identify, from which DID the SMS is sent. This will be fixed in the later versions.

• For valid video files that are received over SMS, no preview thumbnail is shown in the chat. Only the option to download is provided.