IMG 1010 - Overview of Troubleshooting

Owned by Kelli Higdon
Last updated: Mar 29, 2024
2 min read

Using Telnet

Telnet access can be used for additional diagnostics such as layer 3 and layer 4 call tracing. The username for telnet access is admin and the password is password (before 10.5.3 username is excel and the password is excel2004). You use the IMG 1010 - Telnet Client pane to enable/disable access or to verify the telnet status.

Logs

The GCEMS automatically creates the following logs, located in /opt/dialogic/common/logs/

  • EventLog_<process ID>.log- Contains the events recorded by EventView.

  • BackupFileManager.log- Logs when files are backed-up.

  • alarm.log- Logs all actions taken while configuring the IMG, and the text of any alarm conditions that occur. If an IMG software fault occurs, it is written to the alarm.log.

  • AdminMgr.log- Records information on who has logged into the GCEMS.

File management will be provided via BackupFileManager (IMG). All statistic object files are logged at fixed 15 minute intervals. File rollover from day to day is automatic. The name of the rolled log file will be appended with the calendar date code. File names are not user-adjustable.

IMPORTANT NOTE: The log files are created upon IMG startup. Under no circumstances should these files be deleted from the statistics directory while the IMG system software is running.  Logging will stop for the statistics object of the deleted file. It is recommended that the log files be copied to another directory before viewing.


Call Tracing

Call Tracing allows you to view various pieces of information on a per call basis. A Call Trace log includes information such as Call Duration, RTCP Stats, and Codecs

See Call Tracing for more information.

Call Statistics

Call Statistics logs are automatically enabled on the IMG to provide our technical support personnel with information used to identify the operational status of the system. A separate log file is generated for each protocol on each node. Logs are generated every 15 minutes and backed up using the Backup File Manager.

See IMG 1010 - Call Statistics for more information.

Remote Desktop

To allow remote access to your GCEMS Server for Sangoma Technical Support, see IMG 1010 - Configuring Remote Desktop .

 

 

Return to Documentation Home I Return to Sangoma Support