Get Extension Type

Owned by Kelli Higdon
Last updated: Jan 02, 2025
1 min read

This action gets the type of the extension, and saves the result in a new variable. Get Extension Type returns one of the following results:

  • zap

  • virtual

  • ivr

  • sip

  • conference

  • group_pickup

  • intercom

  • voicemail

  • callpark

  • agentcallbacklogoff

  • call_queue

  • agentcallbacklogin

  • autodial

  • directory

  • simple_conference

  • feature_code

NOTE: These are case sensitive, so ZAP does not equal zap.

  • Extension To Get Type Of. Select a variable that contains an extension, or enter an extension number in the field. Click the people icon to look up the extension that you want.

  • Variable Name for Result. Enter a unique name for this variable.

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