Configuring a Polycom® VVX® 600

Owned by Bob Young, created
Last updated: Jan 30, 2024
5 min read

Configuring for Local Use

If the phone is not registering, you can use this process to reconfigure it for the Business Voice system. However, before going through these steps, make sure that the extension has been entered in to the portal, the MAC address of the particular phone has been entered for the customer on the Install page and the changes have been saved out to the StarBox® Voice Optimized SD-WAN. If these steps have not been taken, the phone will not be able to register with the local StarBox® Voice Optimized SD-WAN.

***Note: Due to the 5.2 firmware upgrade, the password is now 2580 instead of 456.

Factory Resetting the Phone

  1. Plug the phone in to a power source. (Note) This can be PoE or a connection via a wall brick (48V DC  0.4A Power Supply)

  2. When the phone boots up, press the cancel button

  3. When you see it counting down, hold buttons 1,3,5 until presented with a password request (password 2580).

  4. The phone will reset itself to factory defaults and then reboot. When phone boots up, press cancel. Press setup. Now you can continue on to Business Voice configuration.

(Note) if the default administration password has been changed, when prompted for the password enter the full 12 digit MAC address of the phone. You must enter the alpha characters in lower case. This will reset the phone.

Business Voice Local Configuration

  1. While the phone is counting down to restart, press the cancel button, then Setup.

  2. It will ask for the administration password - the password is 2580. Press OK.

  3. The Navigation Keys template   will display on the LCD screen. Tap Setup to begin.

  1. You need to make the following configuration changes in the administration menu:

    1. Tap Select. Go to the DHCP Menu. Then tap Select again.

    2. Go to Boot Server. Tap Edit button, then use the (navigation keys) right arrow key to select Option 66. Press OK.

    3. Scroll down to the BootSrv Type option. Tap the Edit button, then use the (navigation keys) left and right arrow keys to select String. Tap OK

    4. Tap Exit key to move back to the main set of menus.

    5. At the Server Type menu, tap Edit. Use the (navigation keys) left and right arrow keys to select HTTP. Tap OK.

    6. Scroll to Server User. Tap Edit key, then use the - (minus) button to delete everything in there. Tap OK.

    7. Scroll to the Server Password option. Tap the Edit key, then use the - (minus) button to delete everything in there. Tap OK.

    8. Tap the Exit button

    9. Go to the Ethernet Menu option. Tap Select

    10. Go to the VLAN Menu and tap Select. Go to VLAN Id option. Tap Edit, then enter 41 in the box. Tap OK.

    11. You will be rebooting the phone soon, so go ahead and plug the Ethernet cable in to the phone if it's not already plugged in.

    12. Tap Exit until Save & Reboot option displays. Tap Select.

    13. Allow the phone to boot normally - do not press the START button - allow the phone to boot normally. It should pick up the new configuration files from the local StarBox® Voice Optimized SD-WAN server and come online normally.

Factory Resetting the Phone

  1. Plug the phone in to a power source. (Note) This can be PoE or a connection via a wall brick (48V DC  0.4A Power Supply)

  2. When the phone boots up, press the cancel button

  3. When you see it counting down, hold buttons 1,3,5 until presented with a password request (password 2580).

  4. The phone will reset itself to factory defaults and then reboot. When phone boots up, press cancel. Press setup. Now you can continue on to Business Voice configuration.

  5. (Note) if the default administration password has been changed, when prompted for the password enter the full 12 digit MAC address of the phone. You must enter the alpha characters in lower case. This will reset the phone.

Alternatively you may reset the phone to factory defaults by following this procedure:

  1. Press the Home key and tap Settings.

  2. Tap Advanced, enter password 2580 and tap Enter.

  3. Tap Administration Settings.

  4. Tap Reset to Defaults and Reset to Factory.

  5. Tap Yes to initiate.

(Note) if the default administration password has been changed, when prompted for the password enter the full 12 digit MAC address of the phone. You must enter the alpha characters in lower case. This will reset the phone.

Business Voice Remote Configuration

  1. While the phone is counting down to restart, press the button for Setup.

  2. It will ask for the administration password - the password is 2580. Tap OK.

  3. The Navigation Keys template will display on the LCD screen. Tap Setup to begin.

  4. You need to make the following configuration changes in the administration menu:

    1. Tap Select to go to the DHCP Menu. Tap Select again.

    2. Go to the Boot Server option. Tap Edit button, then use the right arrow key to select Static. Tap OK.

    3. Go to the BootSrv Type option. Tap the Edit button, then use the left and right arrow keys to select String. Tap OK.

    4. Tap the Exit key to move back to the main set of menus. 

    5. Go to the Server Type option. Tap Select.

    6. Use the left and right arrow keys to select HTTP. Tap OK.

    7. You should be at the Server Address option. Tap Edit. Type in pcom.star2star.com. Use the left arrow to delete any mistakes and use the asterisk key for the period.

    8. You should be at the Server User option. Tap the Edit key, then use the left arrow to delete everything in there. Tap OK.

    9. You should be at the Server Password option. Tap the Edit key, then use the left arrow to delete everything in there. Tap OK

    10. Tap the Exit key once.

    11. Scroll down to the Ethernet Menu option. Tap Select

    12. Scroll down once to the VLAN Menu and tap Select. Go to VLAN Id option. If this phone has previously been configured as a local extension, tap Edit, then remove the 41 in the box.Tap OK.

    13. You will be rebooting the phone soon, so go ahead and plug the Ethernet cable in to the phone if it's not already plugged in.

    14. Tap Exit until the the Save & Reboot option displays and tap Select.

    15. Allow the phone to boot normally. Do not press the START button. It should pick up the new configuration files from the remote server and come online normally.

The correct way to update a Polycom®'s VVX®'s configuration:

If a user would like to apply any changes that they make via the web portal. (Buddy's,Speed dials, number of parks,phone options.) 

The User would need to perform one of these reboot processes.

1.Power cycle the phone

2.Under menu go to Settings ---->Advanced----> Enter User password (Default is 123) -----> Reboot phone.

(Note) in some instances the phone will need to be rebooted twice.

(Note) the option under Menu ---> settings ---> basic ---> restart  will only reload the current configuration and will not apply any new changes.

 

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