Business Voice - Analog Telephone Adapters (ATAs) Portal Configuration Guide
Table of Contents
Overview
ATAs (Analog Telephone Adapters) connect traditional analog telephones, fax machines and similar customer-premises devices to digital telephone systems or voice over IP networks. ATAs are often built with an internal or external power adapter, an Ethernet port to connect to an IP network, one or more foreign exchange station (FXS) telephone ports and foreign exchange office (FXO) interfaces for providing alternative access to traditional land-line telephone service, and a USB port for connecting the device to a personal computer.
This article describes how to add an ATA device to a Business Voice system.
The Business Voice systems support a wide variety of Analog Terminal Adapter (ATA) devices from several manufacturers, including Grandstream, Poly / Obi, and Cisco. These devices can connect a customer’s Business Voice system to analog phone lines, analog telephones, and other analog devices.
Each connection on an ATA device is called a port, and there are two types of ports. FXO ports are used to connect an analog phone line, usually used for emergency backup in the event of an Internet connectivity failure. FXS ports are used to connect legacy analog telephone devices, including analog phones and fax machines.
Some devices provide only FXS ports, others provide FXO ports, and some deliver a mix of the two. The following article provides a list of the supported ATA devices. Click HERE to open the article.
Setup:
Access the Business Voice Portal and select the CONFIGURATION option at the top of the page.
Search and select the required location.
Select the Device Configuration> Extension from the left side menu.
Add the new extensions.
Select Analog Phone at the Phone drop-down. See the example below.
The Multi-Extension Device drop-down will appear.
Select Add New Device or use an existing one if it is listed and available.
Give the new device a name and select “Add Device”.
The system will assign a port number for the extension on the Multi-Extension Device, as shown in the example below.
When you have completed the new extension details, select “Add Extension”.
Add other extensions and assign ports as appropriate selecting the previously entered Multi-Extension Device. See the example below.
Remember to click “Save Changes to System” when you are finished making changes.
To Disable the Call Waiting tone on an ATA device:
Access the Business Voice Portal and select the CONFIGURATION option at the top of the page.
Search and select the required location.
Select the Device Configuration> Multi-extension devices from the left side menu.
Click Edit for the appropriate device.
Click Disable Call Waiting for the port required if available.
Click “Save Changes”.
Click “Save Changes to System”.
After the save is complete, Power Off / On the device to download the updated configuration.
