HC100 and HC120 Headsets - How to Use

Owned by Nathaniel Halbrooks
Oct 08, 2024
5 min read

HC100 and HC120 USB Headsets

The HC100 and HC120 (coming soon in Q2 '22) headsets offer users the perfect hands-free communication experience with the durability and flexibility needed for today's remote and hybrid work environments, with pricing perfectly matched for every user. Designed to work with Sangoma's soft phones, video conference, and collaboration tools, simply plug the headset into an available USB port on your computer to enjoy high-quality audio with exceptional noise cancellation and premium comfort.
 

HC Series features at a glance:

  • Wideband audio

  • Noise-canceling microphone with DSP-assisted echo cancellation

  • Flexible/adjustable headband for optimum fit and comfort

  • Adjustable microphone boom arm

  • Acoustic shock protection

  • Finger-lite press call control box

  • USB-A connection (PC or Mac)

  • On-call and mute light indicator (HC120 only)

  • Field upgradeable firmware

HC100, monaural, value headset

  • Foam earpiece

  • Manual press buttons on control box - mute toggle, volume up/down, call control

  • DSP-based audio processing

(HC100 Control Box with Manual Buttons)

headset1.png
headset2.png

 

 

HC120, binaural, mid-range headset

  • Simulated leather earpieces

  • Touch sensitive buttons on control box - mute toggle, volume up/down, call control, music control

  • DSP-based audio processing

  • On-boom, on-call LED indicator

  • Flat, no-tangle cable

(HC120 with touch control)

 

Simple Setup

  • Attach USB-A connector to the PC or Mac USB port

  • Headsets are automatically recognized. When the headset is connected via USB, a pop-up message will be shown in the system tray, alerting the user that the headset is connected and ready

  • A connected HC100 headset will show up in the PC audio devices as "USB Headset Sangoma HC100"

  • A connected HC120 headset will show up in the PC audio devices as "USB Headset Sangoma HC120"

Simple Operation

HC100 - Call control box operation

  • Volume Up key increases audio volume

  • Volume Down key decreases audio volume

  • Mute Key toggles mute of the headset's microphone

    • when toggling Mute to "on," an LED indicator will lite, when toggling Mute "off," the indicator will turn off

  • Call control key will answer an incoming call or end an in-progress call

    • When an incoming call is received, the LED will indicate ringing

    • Press the call control key to answer the call

    • The LED will indicate on-call

    • Press the call control key again to end the call

    • The LED will turn off

HC120 - additional control box functions

The HC120 has the same functions as the HC100 with two additions:

  • Busy-LED toggle key

  • Play/Pause key to control local music playback

 

 


Listening to Music

It is possible to reduce the music volume when you make and receive calls on the PC.
Please go to "Sound" in the PC system control panel and set your preferred settings.

Control Box Functional Note

The HC100 and HC120 have a user Control Box built into the middle of their USB cables (as above) that allows the user to adjust certain setting and affect certain actions. The Control Box has functions for mute/unmute, volume up/down, and call control. It also has an LED indicator for ringing and call state.

The mute and volume controls interact directly with the Operating System and should be generally functional with both Windows and macOS systems.

The call control function, as well as the ringing and call state functions of the LED; however, are application dependent. To be properly utilized, you must use a client application that has support for the Sangoma headsets built into it.

Version 3.1.1 and greater of Sangoma Phone for Desktop is one of these applications.

To use the Control Box functionality with a supporting application, you must configure the ringer functionality of the supporting application to be serviced by the Sangoma headset. If the Sangoma headset is not selected as the ringer device, then the call control functionality will notwork.

 

PC Firmware Upgrade Tool

(Coming Soon!)

 

What is it?

Software app installed on your PC or Mac to allow for firmware upgrades on your headsets

 

How to Use:

Download the PC Upgrade Tool from one of the following sources.
(Coming Soon!)

Install the PC Tool softwareontoyour PC/Mac

  • Run the PC Tool

  • Plug in the Headset to a USB port of your PC or Mac

  • On the home page, you'll notice the Sangoma headset device will automatically show as the selected device.

 

Device Settings Tab:

Audio Tab

No active settings

LED Tab
User can change the desired colors of the LED when a call comes in, and change the colors of the Mute LED

 

Firmware Update Tab

This page allows user to view the current firmware version of your headset, and check if a new update is available.
Also allows for user to manually browse to a local firmware file

Application Settings Tab

General Tab

Indicates the link location of where the firmware will be downloaded from (not editable)
Indicates interval of checking for new updates
Shows current version and allows for manual update check

 

 

 

Softphones Tab

Shows module connections
Allows user to toggle other settings

 

Help / About

About information for the Firmware software PC tool
Help link:headset-inquiries@sangoma.com

 

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