Profile Information (tab) (6.6)

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Extension

A unique number for this extension. For information about the extension number length, see “Setup Extensions Settings.”

FXS Channel (Analog Device Module)

This is for Analog Phone extensions only. Select the channel that the phone is plugged into. If the only option here is Unconfigured Channel, then you need to configure your hardware device channels before this phone can work (see “Setup Call Routings Channel Groups”).

First Name (Primary user of this extension)

The first name of the owner (primary user) of this extension. This is the name that is used in the caller ID name, and as the extension’s identification throughout Switchvox.

Last Name

The last name of the owner of this extension. This is the name that is used in the caller ID name, and as the extension’s identification throughout Switchvox.

Email Address (For voicemail notification)

The email address of the owner of this extension. This is used to send voicemail-notification messages.

Location

The physical location of the owner of this extension. This is used in the extension Profile.

Title

The title of the owner of this extension. This is used in the extension Profile.

Language and Locale

The Switchvox web-based tool suite is available in several languages:

• English for United States

• English for United Kingdom

• Spanish for Spain

• Spanish for Mexico

• Italian

• French

By default, new extensions are created as English for US, with English as the Sound Prompt Language. If you want new extensions to default to your preferred language, use Templates. See the Extension Templates  for details.

Timezone

The Timezone setting adjusts the display throughout /main, so you always see the date/time in your timezone. The server’s datetime is not changed; this just changes the date/time the user sees. This setting is passed to the DPhone.

Password (For web tool access)

A Numeric Password for this extension. The password is numeric because it will be entered from the numeric keypad on a telephone. This password is used to log into the web suite, the Switchvox Softphone App, Switchvox Dial for web browsers, etc.

The extension owner uses this password to log into their account in the User Tool Suite. The strength of a new password is indicated as you type (although in this case you may be setting a generic password for the owner to log in for the first time). Reenter the password for verification.

With release 6.6, a new login password must be at least 8 characters and contain a mix of upper/lower case, digits, and special characters.  For details, see "System Settings in SETUP-EXTENSIONS-Settings. 

Password Reset Tool

Also in 6.6, there is a now a Password Reset tool that lets a phone-user change a login password when they have forgotten their password by clicking the Forgot Password? link on the sign in page. This sends a message to the email address on that extension. The Reset Password tool requires an extension number and matching email address. The phone-user receives an email message at that address, and the message contains a URL. In a web browser, the user can navigate to the URL and enter a new password. The URL is only valid for a short time. It’s important there is a valid email address on the extension.

Numeric PIN (For voicemail)

The Numeric PIN is now used only for phone-users who are asked for a password when checking voicemail. This PIN is numeric because it's entered from a numeric keypad. This PIN can only contain numbers, and it must be from 4 to 20 digits in length. Re-enter the PIN for verification.

Default Parking Lot

The Parking Lot indicated here is used by the Parked Calls apps in the extension's Digium Phone and Switchboard.

Profile Picture

You can upload and modify a picture to include in your profile information.

• Click Upload Picture.

• Click inside the text box to open a dialog box and find the image file on your computer. Images must be at least 75x100 pixels, and must be in jpg format.

• Click Upload. The image is uploaded and displayed with the crop area that will be used to make a 75x100 image. You can move the crop area around to choose the best portion of the picture. The Preview on the right shows you what the picture will look like after it is cropped.

• Click Upload Picture.

To upload a different picture, re-crop the existing picture, or delete the existing picture:

• Click View Picture.

• Click ReCrop, or Delete. If you want to upload a different image, Delete this image now, and then click Upload Picture to start again.

• Confirm your changes. Check the appropriate boxes if you want the extension owner (user) to be able to change his or her Location, Title, or Picture.

Login Actions

• Force change of password on next login. This is a security precaution. It lets you create all extensions with a generic password (such as the extension number), which lets the extension owner easily log in for the first time. But then it forces that person to create a new password before continuing to use the software. (See also: Require Strong Extension Passwords).

• Force language confirmation on next login. If you are not sure which language this extension prefers to use, force the owner to choose a language the next time he or she logs in. This way, extension owners can decide for themselves which language to use, and you know that they made a deliberate choice.

Advanced Profile Options

It is unusual to change the Advanced Options, so they are hidden. If you find you need to change an Advanced Option, click Show Advanced Options.

General Settings

• Voicemail/Fax Mailbox Quota (in MB). This value is the maximum number of megabytes that can be used for voicemail messages and faxes. It can be set for extensions and extension groups.

  • Blank indicates unlimited space.

  • 0 (zero) indicates that no voicemail or faxes can be stored.

  • Quota is set for a group or groups and for an extension in the group indicates extension's mailbox quota is used.

  • Extension is a member of multiple groups, then the lowest mailbox quota is used.

  • Extension is not allowed to have voicemail, then setting is not relevant.

• Sound Prompt Language. If there are one or more sound packs available in different languages, those languages are displayed in this dropdown. Select the language that this extension hears (e.g., when calling the voicemail access extension, the prompts are in Italian).

To obtain sound packs for different languages, see Sangoma Support .

For instructions on using sound packs, see “About Sound Packs” in TOOLS-MEDIA-Sound Manager.

• Minimalist Mode. This mode presents the Web Suite interface with reduced graphics. If Minimalist Mode is set to Yes, the following apply:

• The background graphic and larger graphics on buttons and tabs are removed.

• Some text, especially in section headers, is smaller.

• Animations are removed.

Call API Settings

The call creation API lets external applications originate phone calls via Switchvox.

The API is accessed by requesting a specially formed URL. This request could come from an external program or by typing the URL into your web browser. To use this feature, check with your Switchvox administrator.

Custom Settings

Lists custom settings if any have been created on the system.