Phone and Virtual Extensions (6.6)

Owned by Merry Arpaia
Last updated: Dec 31, 2024 by Kelli Higdon
2 min read

This article describes Switchvox version 6.6.  For an earlier version of this article, see SETUP-EXTENSIONS-Manage-Create-Extension-Type-PhoneVirtual.

 

The settings are mostly the same for SIP phones, Analog phones, and Virtual extensions. These extensions have a corresponding Extension Suite account (/main):

  • SIP Phone or SIP Adapter for Analog Phone (ATA). A SIP phone, or an analog phone, plugged into a SIP Adapter (e.g., Sipura SPA-1001).

  • Analog Phone. A regular phone (not VoIP/SIP) that is physically plugged into the Switchvox server. This is an appropriate extension-type for a fax machine or an intercom.

NOTE: It is strongly recommend that you do not use this option for your phone extensions. Use instead analog telephone adapters, or a channel bank. If you choose to use Analog Phone extensions with phones physically plugged into Switchvox, those phones will not be able to take full advantage of the Switchvox features.

  • Virtual Extension. An extension without a phone or a Switchboard. This type of extension behaves like a SIP Phone extension except it does not have a Switchboard and it does not show the phone as Unreachable in System Status. This is useful as a general voicemail box.

When you select SIP Extension, the following five-tabbed screen is displayed:

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See these articles for information on each tab:

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