Support Logger
NOTE: This is only for Linux environments (Asterisk/FreeSWITCH installations) |
The Support Logger is a script that runs on your Linux environment that simply collects all Sangoma logs and configs. Â
It will automatically zip the files and ask you to attach the zip file to your ticket. Read below for details
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How to use Support Logger
Simply run the 2 commands as seen in the image below (Make sure to run all commands as root user)
These commands will download + run the script on your system. Once the script is finished it will provide you with a file support_logger-<date>.zip file.
Simply attach this file to your ticket in order for our support team to troubleshooting your issue.
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wget https://ftp.sangoma.com/support/utils/support_logger.sh |
Starting ./support_logger.sh... The Sangoma support logger is now collecting logs and configs from your system... ======== <<< Please attach the following file to your support ticket >>> support_logger-2016-November-27-10_05_01.zip The package is located in '/home/marc' on your local system |