Queue Callback Report

Part of the VQ Plus Commercial Module

Overview

Queue Callback Reports allow you to view pending, successful, and failed callbacks. The reporting feature is part of the VQ Plus commercial module.

Navigating to Queue Callback Reports

• Log into the PBX GUI

• In the top menu go to Reports

• In the drop-down menu go to Queue Callback Report

Open

Each of your callbacks will be shown in a list and will have a report available. To edit the queue callback itself (not view the report), click the pencil button  to go to the callback.

Viewing a Queue Callback Report

Click   to view the queue callback report.

Open

Pending

"Pending" callbacks are in progress and neither successful nor failed. If a caller's position in line has not come up yet, or if the callback wasn't accepted and retries have not been exhausted, the callback will be listed here. For pending callbacks, you can see the related queue, the callback number, and the caller's position in line. These callbacks will move to the successful or failed list depending upon the end result.

Successful

These are callbacks that were accepted by the caller, and the caller was transferred back to a queue. For successful callbacks, you can see the timestamp, queue, and callback number.

To clear this list, click the Clear Success button.

Failed

These are callbacks that have failed permanently by reaching the retry limit without the caller accepting the callback. The caller was not transferred into a queue, and the caller's position in line has been forfeited. For failed callbacks, you can see the timestamp, queue, callback number, and reason for failure.

To clear this list, click the Clear Failed button.