Queue Pause Codes

Part of the VQ Plus Commercial Module

Overview 

   Queue Pause Code allows you to pause a Queue with a Particular Reason. The reporting feature is a part of the VQ Plus commercial module.

Navigating to Queue Pause Code

• Log into the PBX GUI

• In the top menu go to Admin

• In the drop-down menu go to Queue Pause Codes

Open

     Each of your Pause cods will be shown in a list and will have a list available. To edit the queue pause code, click the pencil button  to go to the callback.

Navigating to Feature Code

• Log into the PBX GUI

• In the top menu go to Admin

• In the drop-down menu go to Feature Codes

Open

Adding Queue Pause Code

• Click on Add Pause Code 

• after adding the pause code and reason submit and apply config to save the configuration.

Pause Scenarios:

1. Pause in all Queues with reason
   Suppose your pause code is *46 then to pause in all queue please use *46 <reason code>. Example *4612. This will pause in all the queues with the particular reason.
   
   

2. Pause in a particular queue with reason
   Suppose your pause code is *46 then to pause in particular queue please use *46 <reason code> <queueno>. Example *46125000. This will pause in particular queue with the particular reason.
   
   

3. Unpause in all queues or particular queue 
   To unpause in all or particular queue please use standard pause/unpause code. *46.

Unpause Feature Code