SIPStation and FAXStation - Device Alerts
- Nathaniel Halbrooks
- Kelli Higdon
For each device, you can optionally set up two types of e-mail alerts: an "offline" alert and a "next check-in" alert. The offline alert will notify you any time the CPE device goes offline. The next check-in alert is a one-time alert that notifies you the next time the CPE device checks in with our fax data center. These alerts can help you monitor the status of your FAXStation devices.
Only Super Users and Fax Admin users can manage Device Alerts. See Different Types of Fax Users Explained.
How to Navigate to Devices > Alerts Section
Log into the eFax Portal at http://fax.sipstation.com
Click the Devices item in the navigation menu, then click the Alerts section.
Creating New Alerts
Pick which device you want to set Alerts for.
You can see the device name at the top. For each device, you can set the following options:
Email- The e-mail address to send the alert to
Note- The note to be included in the subject of the e-mail
Alert-
Next Check In: This is a one-time alert that is deleted after it is used. The next time that the fax device checks in (makes contact) with our fax data center, the alert will send an e-mail to the address you define, and then the alert will automatically be deleted. This type of alert is useful for administrators who need to know when a new device comes online.
Goes Offline: This is a recurring alert that is not automatically deleted. If the device goes offline, the alert will send an e-mail to the address you define. This alert is only sent if the device misses 4 or more check-ins. Check-ins happen every 5 minutes.
Press the Add alert button when done.
Viewing Existing Alerts
The Alerts section shows a table of all existing alerts.
You can click on the delete icon to remove any configured alerts from the system.