DCS Switchvox Cloud FAQs

What is Switchvox Cloud?

Switchvox Cloud is Switchvox SMB offered as a cloud-based service. Switchvox Cloud provides the same Unified Communications (UC) features, reliability, and flexibility of the Switchvox SMB premises system, but with the benefits of a hosted offering.

What service areas are available for Switchvox Cloud?

Switchvox Cloud is currently available in the lower 48 United States.

Can I still use my own phone numbers?

Yes. Most numbers can be ported or transferred to Switchvox Cloud services. We support Local Number Portability (LNP), which allows us to port a number from your current carrier to Digium Cloud Services.

Do you offer toll free numbers?

Yes. We have 800 and 8xx toll free numbers available.

Are DID numbers included with my Switchvox Cloud system?

Yes. A non-E911 DID number is included with each user. For instance, a 10-user system would get 10 DID numbers. E911 can be added to any system for an additional $2.00 per DID per month. Additional DID numbers can be purchased at any time.

How many DID numbers can I have?

There is no limit to the number of DID numbers you can have associated with your SIP trunk.

One DID per user is included with Switchvox Cloud services, but additional numbers may be purchased.

Does Digium recommend any particular broadband service provider when using Switchvox Cloud?

No.You are free to choose your own broadband Internet Service Provider (ISP) as long as the service has sufficient speeds and reliability to use Switchvox Cloud services.

What happens if my Internet connection goes down?

If your Internet connection fails, all SIP phones using Switchvox Cloud services will be down until your Internet service is restored.

Can I fax using Switchvox Cloud?

Yes. Digium has an unlimited Internet faxing option available. This option supports fax to email and email to fax.

Can I record calls using Switchvox Cloud?

Yes. Switchvox Cloud supports user-initiated call recordings. Switchvox Cloud also supports scheduled or automatic call recordings; however, enabling scheduled call recording can result in excessive disk space usage that requires the customer to delete excessive call recordings. 

Please refer to our Knowledge Base article How To Remove Call Recordings for instructions on how to remove call recordings from Switchvox.

Can I have conference calls using Switchvox Cloud?

Yes. Switchvox Cloud Meet Me Conference Center allows every user on a system to have their own personal conference room and makes conference calls with many participants easy. Simply setup the conference center and give the conference number to your guests so they can dial in at the desired time.

Can I use chat in Switchvox Cloud?

Yes. Switchvox Cloud has an integrated jabber client that is used for chat.

Does Switchvox Cloud include deskphones in the monthly plan?

No, but we have deskphones available for purchase or rent.

See our selection of phones at: https://www.sangoma.com/business-phone-systems/hosted-pbx/phone-rental/

What phone options are available when using Switchvox Cloud?

Digium phones are available for purchase or for rent. Technical Support is provided for Digium phones only; however, any compatible SIP phone (deskphone or softphone) can be used with Switchvox Cloud.

See our selection of phones at: https://www.sangoma.com/business-phone-systems/hosted-pbx/phone-rental/

Can I change my payment plan at any time?

Yes. You can move from a month-to-month plan to an annual plan. We have 1-year, 2-year, and 3-year plans available.  

What happens when my annual plan reaches its end date?

If your annual plan ends, your monthly rate remains unchanged and continues until you contact us to make a plan change.

How much Internet bandwidth do I need?

You need 100Kbps of bandwidth for every simultaneous, or concurrent, call you have active at any given time. Your ISP must provide low latency, consistent, reliable bandwidth.

How does Switchvox Cloud differ from Switchvox Premises?

1. Upfront costs - Switchvox Cloud has much lower upfront costs than an on-site premises-based Switchvox system. There is no hardware to buy.

2. Total Cost of Ownership - Switchvox Cloud allows significant cost savings associated with not having an IT staff. Ongoing hardware maintenance is also not required, thus, giving additional maintenance-cost savings.

3. Scalability

   a. Switchvox Cloud scales as your business grows. You don’t have to purchase additional hardware to upgrade and grow your phone system.

   b. Digium offers the ability to convert from an on-site Switchvox system to a cloud-based Switchvox system or vice versa.

4. Reversibility - Whether you have an on-site Switchvox system and want to move to a cloud-based system or you have Switchvox Cloud and want to move to an on-site Switchvox system, Digium can easily change from one system to the other.

5. Redundancy - Switchvox Cloud removes the need to purchase additional hardware simply to act as a backup phone system.  All the redundancy hardware is in the cloud and is included with your Switchvox Cloud service.

Are there any setup or activation fees?

Yes. Each Switchvox Cloud seat has a one-time $25.00 activation fee.

Are there any number porting fees?

Yes. Month-to-month users are charged $10.00 per DID. Annual-contract users are charged $5.00 per DID.

What are the support hours for Switchvox Cloud?

Digium maintains 24x7 Customer Support for all Switchvox Cloud customers.  

Does Digium provide POE (Power over Ethernet) hardware for phone connections?

No. We do not provide any hardware except for Digium phones that can be purchased or rented. Networking hardware can be purchased through various sources online and via networking resellers.