The following content only applies to FreePBX and PBXact platforms
Audio issues on some Android Phones
- Kelli Higdon
Some Android phones may experience no audio or one way audio issues with Sangoma Connect mobile app when Android Call Integration feature is enabled. It is highly recommended to disable Call Integration feature on those android phones.
Here are the steps to disable Call Integration on the Sangoma Connect Android mobile application:
On the mobile phone, click on the settings bettong on the upper right corner
In the settings menu, choose Preferences
From the Preferences menu, choose Controls
From the Controls menu, choose Call integration
If the value for Call integration mode is not showing Disabled click on the value and set it to Disabled
N.B: When Call Integration feature is disabled, the Android system may decide to automatically reject new Sangoma Connect mobile calls if there is an ongoing call in another app or on the GSM.