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How to collect logs from mobile app

Owned by Kelli Higdon
Last updated: Apr 24, 2024 by Nathaniel Halbrooks
2 min read

Sangoma Connect mobile app allows user to enable and collect trouble shooting logs.

 

To Enable Trouble Shooting logs, got to Settings ==> Preferences and toggle the Troubleshooting log button as indicated below

 

After enable the troubleshooting logs, go back to the settings page, you will see a logs menu in the information section

To see and/or share the logs, go into the Logs menu. You can share the logs by clicking on the share menu as indicated below

 

 

Note: For better app performance and usage its is recommended to enable app troubleshooting logs ONLY when troubleshooting an issue and disable it when done with the troubleshooting.

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