Inclement Weather Warning IVR

This IVR allows you to record a weather announcement for inclement weather. It then sets a global variable that can be implemented in the main IVR.  
 
Step 1: 
For the inclement weather announcement, create a sound in the Sound Manager. 

1. In Sound Manager, create a Folder to store your custom sound file.

   • Tools > Media > Sound Manager

   • Create: Folder

   • Folder Name: Inclement Weather Announcement

2. Create a sound file. See the 'How to create a sound file?' article, or complete the following steps.

   • Sound Name: inclement_weather

   • Folder: Inclement Weather Announcement

Step 2:  
Create an IVR for recording the inclement weather announcement. Name it "Record Announcement IVR" and then add the following IVR Actions.

1. Record Sound

   • General Settings:

     • Stop Recording after seconds of silence:  10

     • Stop Recording after total minutes:  5

   • Create a new variable:  inclement_weather_warning

2. Store Recorded Sound in Sound Manager

   • Locate your customer sound file. 

     • Folder:  Inclement Weather Announcement

     • Language:  Call Language

     • Sound to Play:  inclement_weather

   • Recorded Sound to Store:  inclement_weather_warning

3. Set Variable

   • Create a new variable:  bad_weather

   • Set to value static value of:  0

4. Record Digits

   • Beep before recording:  YES

   • Stop recording after this many digits:  1

   • Select an existing variable:  bad_weather

5. Set Global Variable

   • Create a new Global Variable:  BAD_weather

   • Set to the value of Variable:  bad_weather

6. Conditional Clause (Adding this action is optional. If you don't like the recording, then set the global variable to 0 and start over. Or it can be used to turn off the inclement weather warning message.  In this case, it is used to turn off the inclement weather warning.)

   • If  bad_weather  Equals  0

   • Then Go to IVR Menu:  Hangup

• At Entry Point:  IVR Menu Beginning

Step 3:
Create the IVR that plays the announcement. Name it "Inclement Weather Warning IVR" and then add the following Actions.

1. Play Sound

   • Folder:  Inclement Weather Announcement

   • Language:  Call Language

   • Sound to Play:  inclement_weather

   • This sound is interruptible: NO

2. Send to Voicemail

   • Send to Voicemail at Extension: xxx     (Where xxx is the general voicemail box extension.)

Step 4:  
Add the Global Variable in your Main IVR.  See the 'How to use get global variables in Main IVRs' article.