Switchvox - How Do I Create An IVR To Call Into IVR And Record A Sound File

How to create an IVR that allows a user to call into an IVR and record a sound file. This can be used to record staff messages, alerts, or to change sound files from a remote location to update an IVR.

1. An admin must create a sound file in Sound Manager (IVR folder) as a place holder for future recordings. Or if you already have a sound file setup, you can overwrite the existing sound file. In this example, we have created a sound file named: new_message.

2. Create an IVR named: Record Message 

   1. Tools > PBX Features > IVR Editor 

   2. Create IVR Menu named: Record Message

   3. Save IVR Menu

   4. Create Action:

• Action Type: Record Sound > click Next

• Stop Recording after seconds of silence: (default is 10 seconds)

• Stop Recording after total minutes: (default is 5 minutes)

• Create a new variable: Message

5. Create Action: 

• Action Type: Store Recorded Sound in Sound Manager > click Next

• Folder: IVR

• Language: Call Language (can leave at default)

• Sound to Store as: new_message

• Recorded Sound to Store: Message (this is the variable name from step 4)

• Save Settings

​Note: When you reach a Record Sound action in the Record Message IVR,  Switchvox plays a beep and then begins recording. Recording stops when the caller presses the "#" key, has recorded too much silence, or has reached the total minutes of recording time (default is 5 mins).

3. Create IVR Named: Play Message

   1. Tools > PBX Features > IVR Editor 

   2. Create IVR Menu named: Play Message

   3. Save IVR Menu

   4. Create Action:

• Action Type: Play Sound, click Next. 

• Folder: IVR

• Language: Call Language (can leave at default)

• Sound to Play: new_message (name of the sound file you created)

• Save Settings 

4. Assign an extension to each of these IVRs: 

1. Setup > Extensions: Manage > Create Extension

• Extension Type: click to select IVR (Interactive Voice Response) 

• Click on Create Extension 

• Enter Extension number for an available (unused) extension number.

• Route to IVR Menu (Choose the corresponding IVR: Record Message )

• IVR Menu Entry Point leave at IVR Menu Beginning

• Save IVR Extension.

To access this IVR from outside the server, over a phone, you can Enable Extension Dialing in a main IVR that can be called into. Or you can setup a private, dedicated phone number to go directly into the IVRs for staff use only (HERE).