Create incoming call rule with DID pointing to the IVR

Owned by Kelli Higdon
Last updated: Dec 05, 2024
1 min read

Create incoming call rule with DID pointing to the IVR

  1. Go to Setup > Call Routing > Incoming Calls

  2. Create Single DID Rule or Create Ranged DID rule

  3. Set the following

    1. Rule Name and Note can be arbitrary value

    2. Incoming DID to Match

    3. Extension to Route Call

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  1. Save DID Route

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