How do I setup call queue permissions (v.6.0)?

After setting up the Call Queues and adding the members to the queue, you should go to the Call Queue > Permissions tab to add the extensions that will need to see the call queues in their Switchboard (they do not have to be a member of the queue).

1. Go to Setup > Manage > modify Call Queue > select Permissions tab.

2. Highlight the extension after adding it to the Queue Visibility Permissions box (you can click on the magnifying glass to get a list of all extensions.

3. Highlight the extension and click on one of the icons next to the box for the appropriate level of permissions:

• My Status - Lets the extension open this queue and see his or her call information for today.

• Overview - allows the extension open this queue and see his or her call information for today, and an overview of all the queue information for today.

• Detailed View - allows the extension open this queue and see his or her call information for today, an overview of all the queue information for today, each member's active calls and queue status, and each call waiting in the queue.

• Call Control - allows the extension use the Switchboard Widgets to:

  •  Move a call waiting in the queue to the top of the list giving that call priority.

  •  Assign a specific member (or themselves) to a waiting call and the call will go directly to the assigned extension as soon as that extension becomes available.

  •  Answer a waiting call from the queue. This remove the call from the queue’s data (logs). It can be done by a non-member or someone who is not logged into the queue.

  •  Log a member out of the queue.