How Do I Use the Mobile Softphone Settings?

In the Switchvox Admin Suite, there are system-wide settings for anyone using the Sangoma Connect Mobile app.

Emergency Numbers

List each number separated by a comma. This defines the number(s) that will be dialed using the mobile phone's native phone app. When one of these numbers is dialed, the call is not placed using the Sangoma Connect Mobile app, it’s placed using the mobile phone’s native phone app.

Refresh Connection to Sangoma Cloud

You should not need to use this button unless directed by a Sangoma Technical Support representative. This deletes all Sangoma Connect Mobile configurations, and each person will need a new invitation email to reconfigure their app. They can generate this email by opening Sangoma Connect Mobile, and entering the email address associated with their Switchvox extension. 

Communications with Switchvox

If you do not enter any settings here, Sangoma Connect Mobile will use the settings defined for the extension, and in Phone Network.

• Always Disable ICE
  Disable ICE for Sangoma Connect Mobile apps, regardless of the ICE setting in the IP Configuration page.

• Hostname, Port, and SIP Transport; Outbound Proxy Hostname, Port, and SIP Transport
  Use these fields to indicate how Sangoma Connect Mobile should reach a Session Border Controller in front of Switchvox.