IMG 1010 - Cause Code Tables
- Kelli Higdon
Description:
The Cause Code Tables object is created by Right Clicking on the Routing Configuration Object and selecting New Cause Code Tables. There is nothing to configure in this pane. The Cause Code Tables object maintains a database for multiple cause code table entries. Once the Cause Code Tables object is created. (Shown Below) you can now create multiple Cause Code Table Entries. You can create 1 Cause Code Tables object per Routing Configuration object.
Accessing this Pane:
Dialogic IMG EMS -> New Routing Configuration -> New Cause Code Tables
Maximum Objects:
1 per Routing Configuration Object
Cause Code Tables Pane:
Field Descriptions:
None. This object will allow multiple Cause Code Tables to be created underneath it.
Configuring a Channel to Release With Cause
Overview:
This procedure will provide the steps to change the default cause code mapping for a specific cause code. Note that in the channel group the user sets the incoming and outgoing treatment method to “Release w/Cause”, which is also the default. Per the interworking specifications the IMG will interwork the cause code received on one channel to the other channel if no “CauseCode mapping table” has been linked to the channel group. If a cause code table is used then only the cause codes defined in the table will be modified. All other cause codes will map per the interworking specification.
Procedure:
To configure a channel to release with Cause, perform the following steps:
Configure Cause Code Table
Add Cause Code Table Entry
Assign Cause Code Table to Channel Group
Configuring a Cause Code Mapping Table:
Complete the following steps to create a cause code mapping table:
Right-click Routing Configuration and select New Cause Code Tables.
Right-click on the Cause Code Tables object and select New Cause Code Table. A Cause Code Table Pane will appear.
Enter a Name for the table.
The ID is automatically populated with the next available table number.
The Routing Criteria Order field is automatically populated with Cause Code.
For more information see the IMG 1010 - Route Call to a Cause Code Table link.
Adding Entries to a Cause Code Mapping Table:
Complete the following steps to add entries to a cause code mapping table:
Right-click the Cause Code Table just created and select Add Entry. The Cause Code Entry pane appears.
The ID field is automatically populated.
The Route Criteria Type field is automatically populated with Cause Code.
Click in the Criteria Values field, select a Cause Code from drop down menu. (Incoming Cause Code to match).
Click in the Route Action Type field, select Cause Code from drop down menu.
Click in the Outgoing Cause Code field, select a Cause Code if needed. (Outgoing Cause Code to send).
For more information see the IMG 1010 - Route Call to a Cause Code Table link
Assign Cause Code Table to Channel Group:
Create or use an existing Channel Group.
To create channel group right click on Routing Configuration and select New Channel Groups
Right Click on Channel Groups just created and select New Channel Group.
In the Channel Group pane click in the Incoming Treatment Field and select Release w/Cause from drop down menu.
In the Cause Code Mapping Table field, select from drop down menu the Cause Code Table created earlier.
In the Outgoing Treatment field, select from drop down menu Release w/Cause.