Queue Agents-Aastra 6739i

Important

Phone Apps are designed to work only with Sangoma IP Phones.

1 Overview
2 Logging Into a Queue
3 Logging Out of a Queue
4 Pausing Yourself In a Queue
5 Unpausing Yourself In a Queue

Overview

When you are logged into one or more queues the Agents button on your phone will be red. Pressing the button will show you a list of queues you can log into and log out of. Only queues in which you are set up as a dynamic agent will be displayed. The PBX GUI Queues module is used to configure static vs. dynamic agents.
For each queue you can see the following options:
- Red- Not logged into queue.
- Green- Logged into queue as a dynamic agent, which means you can also log out at any time.
- Blue- Logged in as a static agent, which means you cannot log out.
- Yellow- Logged into queue, but paused.

Logging Into a Queue

For any queue you are allowed to log in to, you will see a red circle. This means the queue is set up to allow you to log in as a dynamic agent, but you are not currently logged in.
Highlighting that queue and pressing the Login/out button will log you in.

Logging Out of a Queue

For any queue you are allowed to log out of, you will see a green circle. This means the queue is set up to allow you to log in as a dynamic agent, and you are currently logged in.
Highlighting that queue and pressing the Login/out button will log you out.

Pausing Yourself In a Queue

In any queue you are logged into, whether as a dynamic or static agent, you can pause yourself at any time. This would be any queue that currently shows a green or blue circle next to the queue.
Highlighting that queue and pressing the (Un)Pause button will pause you.

Unpausing Yourself In a Queue

Any queue you are logged into, in which you are currently paused, will be shown with a yellow circle.
Highlighting that queue and pressing the (Un)Pause button will unpause you.

If you scroll down to the queue called "All Queues," and press the Login/out or (Un)Pause button, the action will affect all queues. So to pause yourself in all queues, scroll down to "All Queues" and press the (Un)Pause button.