Queue Agents-Sangoma s305, s400_s405, s500 & s705
- Nathaniel Halbrooks
Overview
Pressing the Queue Agents button will show you a list of queues you can log into and log out of. Only queues in which you are set up as a dynamic agent will be displayed. The PBX GUI Queues module is used to configure static vs. dynamic agents.
For each queue you can see the following options:
(-) - Not logged into queue.
(+) - Logged into queue as a dynamic agent, which means you can also log out at any time.
(X) - Logged in as a static agent, which means you cannot log out.
(P) - Logged into queue, but paused.
Logging Into a Queue
You will see a "(-)" in front of any queue you are allowed to log into. This means the queue is set up to allow you to log in as a dynamic agent, but you are not currently logged in.
Highlighting that queue and pressing the Login/out button will log you in.
Logging Out of a Queue
You will see a "(+)" in front of any queue that you can log out of. This means the queue is set up to allow you to log in as a dynamic agent, and you are currently logged in as a dynamic agent.
Highlighting that queue and pressing the Login/out button will log you out.
Pausing Yourself In a Queue
In any queue you are logged into, whether as a dynamic or static agent, you can pause yourself at any time. This would be any queue that currently shows a "(+)" or "(X)" next to the queue.
Highlighting that queue and pressing the (Un)Pause button will pause you.
Unpausing Yourself In a Queue
Any queue you are logged in to, in which you are currently paused, will be shown with a "(P)" in front of the queue.
Highlighting that queue and pressing the (Un)Pause button will unpause you.
When the All Queues option is highlighted, when you press either the Login/out or (Un)Pause button, the action will affect all queues. So to pause yourself in all queues, highlight All Queues and press the (Un)Pause button.