Overview

This report provides call metrics based on Call Reasons and Call Reason Categories.

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Report Description

• Call Metris section: Provides the metrics on how many calls with or without Call Reasons.

• Call Reason section: Provides the metrics of calls based on the Call Reason.

• Call Reason with Category: Provides the metrics of calls based on the Call Reason Category.

Report Filters

• Filters provide for analysis on specific queues, agents, call reasons or timeframe

• Date Range.

• Active Queues, Queues Queue Groups.

• Agent.

• Inbound, Outbound, Both.

• Phone Number.

Report Features

• Download the report as a spreadsheet or PDF.

• Schedule report delivery.

• Add/view notes.

Available in Offering

• Sangoma CX  Advanced and Sangoma CX Premium