Business Voice - How to add a TeamHub Extension to the Business Voice Portal

Portal Navigation

Follow these steps to navigate to the Extension page.

• Log into the Portal bvportal.sangoma.com.

• Search and select a Location.

• In the left side Panel:

  • Select the Device Configuration option.

  • Select the Extensions Option.

• Follow the steps below in the TeamHub Configuration section.

TeamHub Extension Configuration

• User: Select a user from the dropdown, or Add a new user.

• Extension: The extension number will default to the next available extension.

• Extension Name: Enter a name for the extension.

• Enable Voicemail Box: Select Yes to enable the voicemail box for the extension.

• Outgoing CallerID: Defaults to the Location Name. To restrict displaying a caller ID when making a call, select the Block option.

• Phone: Select TeamHub from the dropdown.

  • Mobile Extension: This field will be auto checked if the selected Phone type is an application. (Example TeamHub, Sangoma Connect, IOS, Android).

  • Notification timeout: Defaults to 30 seconds.

  • Enable Softphone notifications:

• Outbound Area Code: Defaults to the Locations area code.

• Time Zone: Set the appropriate time zone.

• Does this extension observe daylight saving time? Ensure this is checked if the phone’s location observes daylight saving time.

• The following options can be selected for each extension:

  • Enable Softphone notifications

  • Allow intracompany calls

  • Allow local calls

  • Allow long distance calls

  • Allow international rate calls

  • Allow toll-free calls

  • Allow 411 calls

  • Hide extension from Company Directory

  • Hide extension Help

  • Enable Call Accounting Code Prompt

  • Add CACs (Call Accounting Codes)

• Click the  Add Extension  button.

Save Changes to System

After all Users and Extensions have been added click the  SAVE CHANGES TO SYSTEM  button.