Ring Time Too Short

Is this a direct call to the user's extension (not to a Queue or Ring Group)?

The first thing to check is the ring time setting for the extension.

In our example, the ring time is set to "Default."

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If the ring time on the extension is set to "Default," that means that it is using the system default. The system default is set in the Advanced Settings section. If you adjust the system default ring time in General Settings, all extensions that are set to "Default" will ring for this amount of time. To adjust ring time for only a particular extension, visit the extension's settings and adjust "Ring Time" to something other than "Default."

 Is this a Queue call?

If it is a queue call, the first thing to check is the "Agent Timeout" in the Queue. This will affect ring time for an agent.

In this example we see that the Agent Timeout is set to 15 seconds.

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Agent Timeout can be adjusted to a higher number if needed. However, keep in mind that the if the extension's ring time is shorter than the agent timeout, the call will skip to the next queue member more quickly, based on the extension settings.

Is this a Ring Group call?

If the call is coming into a ring group, check the Ring Time set in the ring group. You might need to increase the ring time.

In this example we see that the Ring Group's Ring Time is set to 20 seconds.

Keep in mind that if the individual extension is set for a shorter ring time, the extension setting will override the Ring Group Time setting.

Need to adjust the System Default Ring Time?

The system default ringtime is located in the Advanced Settings module. (Settings → Advanced Settings) Look for "Ringtime Default" under "Dialplan and Operational" settings. If any extensions are set to use the default ring time, they will use the time set here. A typical setting is 20-25 seconds. You can adjust it as needed.

In this example, our system default is set to 15 seconds.