Overview

TeamHub Talk provides the ability to make and receive phone calls without the need to download and install a Softphone client. TeamHub Talks also supports routing a call to a different number if the number that was called is unavailable.

To access the Talk function within TeamHub, click the Talk icon in the left side panel.

① Talk App Icon: Click the Talk App Icon to open the Talk App. The icon also displays the number of events not viewed by the user.

② Softphone Call Box: The Call Box is displayed on the left side of the page and is where phone calls are handled.

③ Main Window: The main window is where the list of Contacts, Call Logs, Voicemail, Call Recordings, Conference, and Parked Calls are displayed.

④ Menu: From the menu, users can open the Contact List, Call Log, etc. Each item in the menu will display the number of events not viewed by the user

⑤ Contact Category Lists: From this menu, users can select the type of contacts they want to display.

⑥ Search: This field provides the ability to search the displayed List.

Talk Settings

The Talk Settings allows users to configure options for Parked Calls, Mobile Phone, Find Me, Voicemail, Alerts, and Conference Calls. For more information, click Here.

The Softphone Call Box

The Softphone Call Box is displayed on the left side of the page. The Call Box, is used to manage inbound and outbound phone calls.

The Call Card floats on any TeamHub screen.

The Contacts Tab

The Contacts Tab contains the following Contact List:

FAVORITES
- When you click the Favorite ( ☆ ) icon next to a contact in any of the contact lists, that contact will be added or removed from the FAVORITES list.
INTERNAL
- This list consists of the contacts in the company directory.
EXTERNAL
- Any contact added as a Personal Contact in the TeamHub Contacts Module will be displayed in the External list.
RING GROUPS
- This list consists of the Ring Groups configured in your UCaaS system.

How to make a phone call

Click the Talk icon in the left side panel to open TeamHub Talk.
Once the Talk application opens, there are 2 methods to initiate a phone call.
- Enter a number within the call box using the keypad.
- Select a number from the Talk Contacts.

Warning: Refreshing the web browser page may disconnect you from the current call while the other callers remain on the call.

Using the Keypad

① Enter the Extension/Phone Number using the Keypad.

② Click the Call icon.

Using a Contact list

Click the Contacts tab at the top of the page.
Select one of the contact lists.
(Favorites, Internal, External, Etc...)
Search for the desired Contact.
Click on the Contact’s Extension/Phone Number to call their default number.
To call a contact’s non-default number:
- Click on the desired Contact Name to display the Contact’s details.
- Click on the desired Extension or Phone Number.
  Note: TeamHub Talk extensions are displayed first in the list.

How to receive a Call

When a call comes in, a Call Card will be displayed. Click the Accept or Decline icons.

How to Handle Simultaneous Call Rings

If TeamHub Talk Call Routing is configured with multiple phone numbers/extensions, follow these steps:

When the first call comes in, a Call Card for each configured phone number will be displayed simultaneously.
Click the Accept icon on the desired Call Card.
If a second call comes in while the user is on a call, additional Call Card(s) will be displayed with the option to answer or decline the call.

How to Transfer a Call

While on a call,

In the call box, click the Transfer ( ) icon.
Select Cold Transfer, Warm Transfer, or Voicemail Transfer.
Select a contact from one of the contact lists.
Click on the number to transfer the call to.

or

Enter an extension or phone number using the Keypad.
Click the TRANSFER CALL button.

Note: If you start a warm transfer and want to switch to a different transfer mode, you must first cancel the transfer.

Conference Calls

How to start a Conference Call while on a call.

How to start a Conference Call from the Contacts Tab

Click the Contacts Tab at the top of the page.
Search for the desired contact.
Click the more ( ⋮ ) icon.
Select Call options.
Select Start Conference.

The Conference Tab

① Click the Conference tab at the top of the page to display a list of existing or prior conference calls.

Conference List Options:

② By default, the My Conference Room sub-tab is displayed.

To Join an existing conference, click the Join Conference Sub tab. See below for more details.

③ If the conference is in progress, the list of participants is displayed.

④ The moderator can mute all or individual participants.

My Conference Room	Join Conference

My Conference Room

Join Conference

The information in this tab is configured in the talk Setting.

Click the START CONFERENCE button to start a new conference.

To Join an existing conference, enter the Room Number and Participant Pin, then Click the JOIN CONFERENCE button.

Parked Calls

Call Park allows a team member to put a caller on hold in a communal parking lot. The team member can then make or receive other calls and resume the parked call at a later time. Other team members can also pick up parked calls.

How to Configure Parked Calls

The Park Call options are configured in the General Setting section within the Talk Settings.
Users can enable or disable visibility to parked calls for specific parking lots.

The Parked Tab

The Parked tab at the top of the page will display the number of parked calls.

Click on the Parked tab, and a list of Parked calls is displayed.
Above the Parked Call list, you can filter by Parking Lot and search for parked calls.

How to Park a Call

While on a call, in the call box, select the More ( ⋮ ) icon and select the Park Call option.

The parked call will now appear in the Parked Call list in the Parked Tab.

How to Answer a Parked Call

Click on the Parked Tab at the top of the page.

Click the ANSWER button to the right of the parked call.

The Call Log Tab

Sangoma TeamHub saves your call history in a call log. To access your call log:

Click the Call Log tab at the top of the page.

To the left of each call is an indicator of the call type:

⬋ Inbound call.
⬈ Outbound call.
Missed call.

Filter Options

All - displays all the calls associated with the user’s extension.
Missed - displays calls that were not answered.
Incoming - Display all inbound calls.
Outgoing - Display all outbound calls.

The Voicemail Tab

When a caller leaves a voicemail, the voicemail will be stored in the Voicemail tab. The number of unread voicemails will be displayed in the tab.

① Click the Voicemail tab at the top of the page to display your voicemail history.

The following options are available:

② Filter the voicemail list by All, Unread or Read voicemails.

③ Search for a voicemail.

④ Click on the number to return the phone call.

⑤ Play the voicemail message.

⑥ Click the more ( ⋮ ) icon to perform one of the following actions:

Mark the voicemail as unseen.
Download the voicemail.
Delete the voicemail.
Call Options

Recordings

How to record a call

To start a recording, click the Record icon while on a call
To stop a record, click the Recording icon.

The Recordings Tab

The Recordings tab displays a list of recordings made during a call.

More than 1 recording can be made during a call. Each recording will be a separate entry.

① Click on the Recordings tab at the top of the page to view the list of recorded calls.

② Filter the Recordings list by All, Unread, or Read.

③ Search for a Recording.