Overview

TeamHub provides the ability to make and receive phone calls, without having to download any other Softphone clients. To access the Talk function Click Talk in the left side panel.

TeamHub Talks also supports FindMe/FollowMe. For more information on FindMe/FollowMe reference our FindMe/FollowMe guide.

Note: - To have this feature, the user must have a TeamHub extension added in the Business Voice portal. For more information how to setup a TeamHub Extension reference our TeamHub Extensions guide.

Table of Contents

Using the Dial Pad

① From the Talk function, Enter a phone number using the Dial Pad.

② Click the Dial icon.

Using the Contact list

① Select either the Company or Personal Contacts list.

② Search for the desired Contact in your contacts.

③ Click the phone ( 🕻 ) icon to the contact's default number.

④ To locate and dial at different number;

• Click the more ( ⋮ ) icon to the right of the desired contact.

• Click on the desired Phone Number/Extension.
  Note: TeamHub extensions are displayed first in the list.

Using the Contacts Module

① Select either the Company or Personal Contacts list.

② Search for the desired Contact in your contacts.

③ Click the phone ( 🕻 ) icon to the contact's default number.

④ To locate and dial at different number;

• Click the more ( ⋮ ) icon

• Select the Contact Info. option.

• Click on the desired Phone Number/Extension.
  Note: TeamHub extensions are displayed first in the list.

Call Card

The Call Card appears after a call is initiated or when a call is received.

① Current Call information

• Phone number or extension that is in the call.

• How long the call has been active.

② Hold a Call

• Click the Pause icon to put the caller on hold.

③ Transfer Call

• Click the Transfer icon to transfer the call to another number.
  Note: This a blind transfer, meaning the call is transferred without interacting with the transferred user.

• For more information on how to transfer a call, reference the https://sangomakb.atlassian.net/wiki/spaces/TeamHub/pages/48305112 guide.

④ Hang Up Call

• Click the hang-up icon to hang up the call.

Call Log

Sangoma TeamHub saves your call history in a call log. To access your call log:

• Click Call Log at the top of the page.

To the right of each call is an indicator of the transaction type:

• ⬋ Inbound call

• ⬈Outgoing call

• Missed call

• Voicemail

Filter Options

• All - shows all the calls associated with the user’s extension.

• Missed - shows calls that were not answered by the user.

• Pages - Page through the call history using the navigation arrows at the bottom right of the window.

Voicemail

To access voicemails:

• Click Voicemail at the top of the page.

The voicemail history will display in chronological order. Users have the following options:

• Click on the number to return the phone call.

• Play the voicemail message.

• Delete the voicemail.

• Page through the voicemail log using the navigation arrows at the bottom right of the window.