Business Voice - Enhanced CallerID
Feature Overview
Display Originating Number Caller ID On The Phone (similar to a Blind Transfer)
Platform supported:
Business Voice+
Business Voice
Call types supported:
Call Park/Pick up
Attended Transfer
Voice networks supported:
Will work with calls on a StarBox device only - Remote phones and Softphones not supported
OnNet
OffNet
PSTN
Voice network not supported:
Remote Servers are not supported at this time
Feature description
We support the following call flows to display the Original CallerID when performing an Attended Transfer or Call Park.
Please note the feature only works by displaying original callerID on the receiving phone during a call, as soon as call is complete the original callerID will NOT be displayed in “call history” on the phone, in Portal or Orion CDRs.
Attended Transfer call flows supported:
Cellphone → DID → Ext → Attended Transfer → Ext
PSTN → DID → Ext → Attended Transfer → Ext
Business Voice → DID → Ext → Attended Transfer → Ext
Attended Transfer call flows NOT supported:
Ext→Ext→Attended Transfer→Ext
Portal
In the Business Voice portal, the Enhanced CallerID field within the Additional Location Information page, by default will be set to No.
Phone Models Supported
The following Poly and Yealink phone models are supported:
Poly | Yealink |
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