Support Services - What To Do When Receiving An Email For AUDIT-Low-Disk-Space

What To Do When You Receive An Email For AUDIT Low Disk Space

Login to the server as the administrator account. Go toServer > Disk Usageto see a breakdown of the disk space usage. Next, click on theMailbox Usage Breakdowntab to see how many email messages are in each extension and the total space used by Voicemail. If there are a high number of voicemail messages, it will be necessary to delete as many as possible.

How to clear out voicemail messages on an extension:

1. Login to the extension web page (https://[hostname].digiumcloud.net/main)

2. Enter the extension number

3. Enter the extension web portal password 

4. Once logged into the extension you would like to remove messages from, go to Voicemail > Mailbox. You can click on View Folder to see what is in the other folders.

5. Click on a checkbox for any messages you wish to delete and then click on the red X above the messages. This will delete the messages permanently.

Note: If you would like to save any messages, you can download the messages by clicking on the blue play button. That will download the recordings to your local drive for storing.

Recommended settings for Voicemail Notifications:
You can also send the voicemail messages to an email account with the WAV file attached for archiving and set the extension'sVoicemail NotificationtoDelete Local Copy. This will prevent a mailbox from retaining too many old messages.

1. Login to the extension

2. Go to Voicemail > Voicemail Options > Voicemail Notification tab. You can add an email address for archiving if you wish (Create Voicemail Notification) be sure to attach wav file, and set Delete Local Copy to YES. 

How to remove Call Recordings for a cloud server:

1. Go to Tools > Call Recording > Recorded Calls tab

2. To manually delete recordings, select the checkbox for the calls you wish to delete, click on Delete Checked. This will permanently delete the call recording. To delete all recordings on one page of recordings, click the green checkmark at the top of the list and it will select all the call recordings on that page. Click on Delete Checked.

To remove call recordings automatically:

1. To remove the call recordings using the Recording Tag, go to Tools > Call Recording > and click the pencil for a Recording Tag. You can change the settings How Long to Keep Recordings.

2. If you would like to just delete the recordings, change How Long to Keep Recordings to a low number and old recordings will be deleted. It may take some time for this to complete.

3. If you must retain the recordings, modify the Backup and then delete calls after... to a lower number. Save Call Recording. Make sure you have an FTP server setup to back up files.

To backup recording files to an FTP server:
Go to Tools > Call Recording > Call Recording Settings and setup an external FTP server to offload the recordings. If you already have an FTP server setup, then set the Offload/Sync Schedule to Throughout the Day in the Frequency field. Save Settings.  This will sync the offloading approximately every 30 minutes to keep disk usage as low as possible.